Contract notice
Section I: Contracting
authority
I.1) Name and addresses
SRS Shared Resource Service
Ty Cyd 1, Gilchrist Thomas Industrial Estate
Blaenavon
NP4 9RL
UK
Contact person: Kevin Elson
Telephone: +44 1633647761
E-mail: KevinElson@srswales.com
NUTS: UKL16
Internet address(es)
Main address: www.torfaen.gov.uk
Address of the buyer profile: http://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0498
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://supplierlive.proactisp2p.com/Account/Login
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://supplierlive.proactisp2p.com/Account/Login
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
The supply, installation, commissioning, and support & maintenance of an ITSM software package to the SRS
Reference number: T.4496
II.1.2) Main CPV code
72260000
II.1.3) Type of contract
Services
II.1.4) Short description
We are looking for a product which incorporates the level of maturity that the organisation is currently exhibiting while also being capable to support and drive efficiencies throughout the business using the tools present in an ITSM product.
II.1.5) Estimated total value
Value excluding VAT:
200 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
72700000
72261000
48000000
II.2.3) Place of performance
NUTS code:
UKL16
Main site or place of performance:
Torfaen
II.2.4) Description of the procurement
The service desk product must be available to all colleagues across the SRS. The contract is to deliver a product that is ITIL framework compliant and must fulfil the requirements criteria that are contained within the SRS.
Throughput
The service handles.
60K calls/incidents per annum
150K service requests per annum.
The Processing of over 20 problems and 1000 changes per annum.
The delivery of daily, weekly, monthly, YTD and annual statistical data across internal and external customers.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: Yes
Description of renewals:
There is an option to extend the contract for a further period of up to 12 months in total
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
III.2.2) Contract performance conditions
As stated in the procurement documents
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2017/S 221-459316
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
24/10/2022
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
CY
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
24/10/2022
Local time: 12:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
(WA Ref:124992)
VI.4) Procedures for review
VI.4.1) Review body
The High Court
Royal Courts Of Justice, The Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
23/09/2022