Contract notice
Section I: Contracting
authority
I.1) Name and addresses
National Savings and Investments
London
SW1V 2QX
UK
E-mail: dorothy.fox@nsandi.com
NUTS: UK
Internet address(es)
Main address: https://app.panacea-software.com/nsandi/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://app.panacea-software.com/nsandi/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://app.panacea-software.com/nsandi/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Economic and financial affairs
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Business to Business Outsourced Services
Reference number: 22-CPN-01
II.1.2) Main CPV code
66110000
II.1.3) Type of contract
Services
II.1.4) Short description
This notice is published to commence a procurement event to award a new contract for its Business to Business (B2B) outsourced services.
This package of work is part of NS&I's Rainbow Programme, and it will procure a strategic supplier of managed services to deliver B2B on behalf of NS&I. The B2B services are responsible for the delivery of government schemes, including Childcare Services, Help to Save, Help to Buy ISA, Mortgage Guarantee Scheme, and the Court Funds Office.
The contract is offered to one supplier for a period of 3 years following service commencement, with an initial up to 9 month transition period to ensure smooth service commencement from 1st April 2024. At the end of the contract, the B2B services would transition to the Rainbow Programme operating model.
Please note that the award of the contract will be subject to approvals following the procurement process.
National Savings and Investments (NS&I) is an Executive Agency of the Chancellor of the Exchequer. It is one of the UK's largest retail savings organisations with 25 million customers, more than £202 billion funds under management, best known for Premium Bonds but also offering a range of savings products. NS&I raises financing for Government, by offering secure retail financial savings products, as an alternative to raising funds on the wholesale market.
NS&I's core services are currently provided by Atos IT Services UK Limited, which manages sales processing and customer servicing, and IT and infrastructure services. This contract will end on 31st March 2024. NS&I has started a significant transformation of its outsourced services, called the Rainbow Programme.
NS&I provides services to other government departments via B2B offer, called Government Payment Services (GPS). NS&I GPS offers modern, secure and competitive banking and payments services to all government departments, agencies and public sector organisations. Current B2B services include, Childcare Services (consisting of 30 Hours of Free Childcare, Tax-Free Childcare), Help to Save, Help to Buy ISA, Mortgage Guarantee Scheme and the Court Funds Office.
II.1.5) Estimated total value
Value excluding VAT:
200 000 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
48810000
72000000
79210000
79342300
79342320
79410000
79510000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
B2B will be delivered predominantly in its current form and NS&I expects the future supplier to transition the existing solution minimising disruption and maintaining continuity for the government schemes that B2B manages. These are:
• Childcare Services (consisting of 30 Hours of Free Childcare and Tax-Free Childcare)
• Help to Save
• Help to Buy
• Court Funds Office
Requirements across the schemes include:
• Serving Customers
o Meeting the service needs and providing support to the end users of the schemes managed by B2B
o Engagement with B2B clients in order to operate and eventually decommission B2B solutions
• Operational Management
o Process transactions - The processing of transactions into, out of and between customer accounts
o Manage customer access and accounts - The management of customer accounts and their access to these via a number of channels (predominantly digital) with corresponding support as required
• Manage Stakeholders – Supporting NS&I relationships with (and obligations to) key external stakeholders, including the client government departments and HMT as NS&I sponsor.
• Organisation - The provision of key enabling capabilities for the services, including for managing people, resources, technology and facilities.
• Manage Partners/Suppliers - The management of suppliers and partners, related to the B2B provision.
The supplier will be encouraged to maximise the use and efficiency of the existing technology to deliver B2B services throughout the life of the contract.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
30/06/2023
End:
31/03/2027
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 3
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive procedure with negotiation
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-020870
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
28/10/2022
Local time: 16:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
High Court of England and Wales
London
EC4A 1NL
UK
VI.5) Date of dispatch of this notice
27/09/2022