Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Financial Conduct Authority
01920623
12 Endeavour Square
London
E20 1JN
UK
Telephone: +44 2070661000
E-mail: FCAProcurement@fca.org.uk
NUTS: UK
Internet address(es)
Main address: www.fca.org.uk
Address of the buyer profile: https://fca.delta-esourcing.com
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.delta-esourcing.com/delta/respondToList.html?accessCode=TK846ZJ7D2
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://fca.delta-esourcing.com
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Economic and financial affairs
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
CON-23-161 Market Research Framework
Reference number: CON-23-161
II.1.2) Main CPV code
79310000
II.1.3) Type of contract
Services
II.1.4) Short description
The Financial Conduct Authority (the FCA) is seeking to establish a framework agreement for the provision of market research services. The framework will run for a period of four years, from May 2024.
II.1.5) Estimated total value
Value excluding VAT:
6 400 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
Yes
Tenders may be submitted for all lots
II.2) Description
Lot No: 1
II.2.1) Title
Lot A Quantitative Surveys
II.2.2) Additional CPV code(s)
73110000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM
II.2.4) Description of the procurement
Lot A covers quantitative surveys, commissioned in response to a specific policy or regulatory development for the FCA or other Authorities (as set out in the Invitation to Tender). It is split into four specialisms:
Specialism 1 - Bespoke - Large-scale quantitative surveys
Specialism 2 - CATI Omnibus surveys
Specialism 3 - CAPI Omnibus surveys
Specialism 4 - CAWI (online omnibus) and Panel samples
Tenderers can bid for one or multiple specialisms.
II.2.5) Award criteria
Criteria below:
Quality criterion: Technical Ability
/ Weighting: 65
Quality criterion: Social Value
/ Weighting: 5
Cost criterion: Commercial Competitiveness
/ Weighting: 30
II.2.6) Estimated value
Value excluding VAT:
1 500 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Lot B Qualitative Research
II.2.2) Additional CPV code(s)
73110000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM
II.2.4) Description of the procurement
The Financial Conduct Authority (the FCA) is seeking Tenderers to provide market research services involving the use of qualitative or user experience research. This Lot is reserved specifically for Tenderers that offer these type of research services, either of consumers or businesses (regulated firms or business entities). This Lot is split into two specialisms:
Specialism 1 - Bespoke qualitative studies;
Specialism 2 – Bespoke qualitative studies of online user experiences.
Tenderers can bid for one or multiple specialisms.
II.2.5) Award criteria
Criteria below:
Quality criterion: Technical Ability
/ Weighting: 65
Quality criterion: Social Value
/ Weighting: 5
Cost criterion: Commercial Competitiveness
/ Weighting: 30
II.2.6) Estimated value
Value excluding VAT:
2 500 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Lot C Mystery Shopping Services
II.2.2) Additional CPV code(s)
73110000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM
II.2.4) Description of the procurement
The Financial Conduct Authority (the FCA) is seeking suppliers to provide market research services carried out through the mystery shopping of financial services providers.
Mystery shopping is employed by the FCA to allow it to ‘observe’ and assess whether regulated financial services firms, largely retail, are abiding by the regulatory requirements laid down in the FCA’s rules and regulations in their conduct with consumers. This forms part of our supervisory conduct management activity.
II.2.5) Award criteria
Criteria below:
Quality criterion: Technical Ability
/ Weighting: 65
Quality criterion: Social Value
/ Weighting: 5
Cost criterion: Commercial Competitiveness
/ Weighting: 5
II.2.6) Estimated value
Value excluding VAT:
450 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
Lot D Syndicated Market Research Services
II.2.2) Additional CPV code(s)
73110000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM
II.2.4) Description of the procurement
The Financial Conduct Authority (the FCA) is seeking suppliers to provide market research services involving syndicated subscription-based financial services market research and insight reporting.
II.2.5) Award criteria
Criteria below:
Quality criterion: Technical Ability
/ Weighting: 95
Quality criterion: Social Value
/ Weighting: 5
Cost criterion: Commercials
/ Weighting: 0
II.2.6) Estimated value
Value excluding VAT:
1 250 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 5
II.2.1) Title
Lot E – Market Research, Project, and Programme Management Specialists
II.2.2) Additional CPV code(s)
73110000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM
II.2.4) Description of the procurement
Lot E covers specialist market research specialisms, which would be contracted in response to a specific policy or regulatory development. It is split into 6 specialisms:
Specialism 1 – Report Writers
Specialism 2 – Statistical advice and sampling methodologists
Specialism 3 – Research Designer
Specialism 4 – Research Data analysis
Specialism 5 – Project managers
Specialism 6 – Programme Manager
Tenderers can bid for one or multiple specialisms.
II.2.5) Award criteria
Criteria below:
Quality criterion: Technical Ability
/ Weighting: 65
Quality criterion: Social Value
/ Weighting: 5
Cost criterion: Commercial Competitiveness
/ Weighting: 30
II.2.6) Estimated value
Value excluding VAT:
700 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement with several operators.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
19/10/2023
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
19/10/2023
Local time: 12:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
VI.2) Information about electronic workflows
Electronic invoicing will be accepted
VI.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
In addition to the FCA, the following Contracting Authorities (as defined by the Public Contracts Regulations 2015) will be Authorised Users of the FCA’s Market Research Framework and may choose to use it:
•The Payments Systems Regulator (PSR)
•The Bank of England (BoE)
•The Prudential Regulation Authority (PRA)
•Financial Ombudsman Service (FOS)
•Financial Services Compensation Scheme (FSCS)
•Money & Pensions Service (MaPS)
For more information about this opportunity, please visit the Delta eSourcing portal at:
<a href="https://fca.delta-esourcing.com/tenders/UK-UK-London:-Market-research-services./TK846ZJ7D2" target="_blank">https://fca.delta-esourcing.com/tenders/UK-UK-London:-Market-research-services./TK846ZJ7D2</a>
To respond to this opportunity, please click here:
<a href="https://fca.delta-esourcing.com/respond/TK846ZJ7D2" target="_blank">https://fca.delta-esourcing.com/respond/TK846ZJ7D2</a>
GO Reference: GO-202397-PRO-23821681
VI.4) Procedures for review
VI.4.1) Review body
Financial Conduct Authority
12 Endeavour Square
London
E20 1JN
UK
Telephone: +44 2070661000
E-mail: FCAProcurement@fca.org.uk
Internet address(es)
URL: www.fca.org.uk
VI.5) Date of dispatch of this notice
07/09/2023