Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Secretary of State for the Home Department
Home Office, Peel Building, 2 Marsham Street
London
SW1P 4DF
UK
Contact person: Andrew Vanson
E-mail: Andrew.Vanson@homeoffice.gov.uk
NUTS: UK
Internet address(es)
Main address: www.gov.uk/home-office
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
Public order and safety
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Visa and Citizenship Application Services (VCAS) - Lot 4
II.1.2) Main CPV code
75110000
II.1.3) Type of contract
Services
II.1.4) Short description
The Secretary of State for the Home Department, acting through UK Visas and Immigration (UKVI), is the Authority seeking to procure a global network of Visa and Citizenship Application Service (VCAS) Centres, in support of Home Office activity across both UKVI and Her Majesty’s Passport Office (HMPO). This procurement was formerly referred to as Future Supplier Services.
UKVI is responsible for making millions of decisions every year about who has the right to visit or stay in the country, with a firm emphasis on national security and a culture of customer satisfaction for people who come here legally.
UKVI’s vision is to be a world-leading immigration service working for a safe and prosperous UK. To that end, two of our key missions are to deliver world-class customer service and to control migration. UKVI’s challenge is to transform services in a way that enhances customer experience and controls outcomes.
To achieve this, the VCAS requirements will cover the following activities:
- Provision of VCAS Centres (infrastructure and people)
- Appointment booking
- Priority / added-value services
- Fees
- Identity check and document verification
- Document upload
- Biometric capture
- Digital interviewing
- Vignette services
- HMPO specific requirements
- Complaints and customer insight
The procurement has been divided into 5 geographical lots:
(1) Africa and Middle East
(2) Americas, Canada, Australasia and Europe
(3) China and Taiwan
(4) Asia and Asia Pacific
(5) The UK
Through this procurement, VCAS is seeking solutions that will provide continuity of services for customers, global consistency for HO and suppliers, and a foundation to support future transformation delivered by other HO Programmes.
This Award Notice relates to Lot 4 - Asia and Asia Pacific Only.
Further Award Notices will be issued following the Award of all other Lots.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
271 000 000.00
GBP
II.2) Description
Lot No: 4
II.2.2) Additional CPV code(s)
75110000
II.2.3) Place of performance
NUTS code:
BD
BN
BT
FJ
ID
IN
JP
KH
KR
LA
LK
MM
MN
MV
MY
NP
PH
SG
TH
VN
Main site or place of performance:
Asia & Asia Pacific
II.2.4) Description of the procurement
Please see section II.1.4 of this Notice for an overview of the services that will be required in each Lot.
II.2.5) Award criteria
Quality criterion: Technical
/ Weighting: 60
Cost criterion: Finance
/ Weighting: 40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive procedure with negotiation
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2021/S 000-027270
Section V: Award of contract
Lot No: 4
Title: Lot 4 - Asia & Asia Pacific
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
30/08/2023
V.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
VF Worldwide Holdings Ltd
London
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 271 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Public Procurement Review Service
London
UK
VI.4.2) Body responsible for mediation procedures
Royal Courts of Justice
London
UK
VI.5) Date of dispatch of this notice
27/09/2023