Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
UK
Contact person: Susan Ayre
Telephone: +44 1413062109
E-mail: commercial_mailbox@slc.co.uk
NUTS: UKM82
Internet address(es)
Main address: https://www.gov.uk/government/organisations/student-loans-company
Address of the buyer profile: www.GOV.UK/slc
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: Administration of Student Loans
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Overseas Debt Collection
Reference number: 2023-TR-0043
II.1.2) Main CPV code
79940000
II.1.3) Type of contract
Services
II.1.4) Short description
SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are:
i)to collect ICR debt and/or
ii)to complete customer documentation (OVFA) to confirm the customers’ current circumstances.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
4 500 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79940000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
UNITED KINGDOM
II.2.4) Description of the procurement
SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are:
i)to collect ICR debt and/or
ii)to complete customer documentation (OVFA) to confirm the customers’ current circumstances.
It is expected that the successful Provider will carry out some tracing activity to facilitate collections, at their own cost. The successful Provider will attempt to locate customers with whom SLC have lost contact. If the customer is located, the successful Provider will be expected to collect the full arrears outstanding from the customer.
Customer collections should be the Provider’s primary business, with the ability to demonstrate experience. The Provider must be able to provide a web-based client access to allow cases to be audited remotely as well as the ability to communicate effectively with different nationalities (this does not specifically mean multi-lingual).
II.2.5) Award criteria
Quality criterion: Methodology for Service Delivery
/ Weighting: 20
Quality criterion: Approach to Indebtedness
/ Weighting: 10
Quality criterion: Compliance
/ Weighting: 10
Quality criterion: Technical Requirements
/ Weighting: 5
Quality criterion: MI and Reporting
/ Weighting: 5
Quality criterion: Transition
/ Weighting: 5
Quality criterion: Social Value
/ Weighting: 10
Cost criterion: Commercial Response
/ Weighting: 35
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/WCG76VS2N2
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2024/S 000-005161
Section V: Award of contract
Contract No: 2023-TR-0043
Title: Overseas debt Collection
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
28/08/2024
V.2.2) Information about tenders
Number of tenders received: 8
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 8
Number of tenders received by electronic means: 8
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Past Due Credit Solutions
SC287794
1 Blair Court, North Avenue, Clydebank Business Park
Glasgow
G81 2LA
UK
NUTS: UKM82
Internet address(es)
URL: www.pastduecredit.co.uk
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 4 500 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=888474759
GO Reference: GO-2024910-PRO-27653944
VI.4) Procedures for review
VI.4.1) Review body
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
UK
Telephone: +44 1413062109
Internet address(es)
URL: www.gov.uk/slc
VI.4.2) Body responsible for mediation procedures
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
UK
Telephone: +44 1413062109
VI.4.4) Service from which information about the review procedure may be obtained
Student Loans Company
10 Clyde Place
Glasgow
G5 8DF
UK
Telephone: +44 1413062109
VI.5) Date of dispatch of this notice
10/09/2024