Summary
- OCID:
- ocds-h6vhtk-05299f
- Published by:
- Caerphilly County Borough Council
- Authority ID:
- AA0272
- Publication date:
- 02 September 2025
- Deadline date:
- -
- Notice type:
- UK6
- Has documents:
- No
- Has SPD:
- No
- Has Carbon Reduction Plan:
- N/A
Abstract
Caerphilly Homes has appointed a suitably qualified and experienced consultant to undertake 2 tenant satisfaction surveys based on the STAR model developed by HouseMark (using the 12 core questions required by Welsh Government) plus additional supplementary questions specific to Caerphilly Homes. In addition 6 mini surveys are also required to be undertaken to gauge satisfaction on specific topics as decided by Caerphilly Homes. 3 in 12 month period after each main survey.
Full notice text
Scope
Procurement reference
CCBC/PS2784/25/KT
Procurement description
Caerphilly Homes has appointed a suitably qualified and experienced consultant to undertake 2 tenant satisfaction surveys based on the STAR model developed by HouseMark (using the 12 core questions required by Welsh Government) plus additional supplementary questions specific to Caerphilly Homes. In addition 6 mini surveys are also required to be undertaken to gauge satisfaction on specific topics as decided by Caerphilly Homes. 3 in 12 month period after each main survey.
Contracting authority
Caerphilly County Borough Council
Identification register:
Address 1: Penallta House, Tredomen Park
Town/City: Hengoed
Postcode: CF82 7PG
Country: United Kingdom
Website: www.caerphilly.gov.uk
Public Procurement Organisation Number: PWHP-2369-JPYL
Contact name: Kate Thompson
Email: thompk3@caerphilly.gov.uk
Telephone: +44 1443 866219
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales
Supplier
ARP Research Ltd
Identification register:
Address 1: 1 Dickenson Court
Town/City: Sheffield
Postcode: S35 2ZS
Country: United Kingdom
Public Procurement Organisation Number: PDDR-6788-XXPZ
Email: adam.payne@arp-research.co.uk
Type:
Procedure
Procedure type
Below threshold - open competition
Contract
Provision of Tenant Satisfaction Surveys
ID: 1
Status: Pending
Related lots
1
Date the contract will be signed (estimated)
03 September 2025, 23:59PM
Can this contract be extended?: Yes
Value
108100 GBP Excluding VAT
129720 GBP Including VAT
CPV classifications
- 71315300 - Building surveying services
- 79311000 - Survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey
Is the total value above threshold?
Below threshold
Contract dates (estimated)
04 September 2025, 00:00AM to 31 August 2027, 23:59PM
Extension end date (if all the extensions are used): 31 August 2029
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 71315300 |
Building surveying services |
Building services |
| 79342311 |
Customer satisfaction survey |
Marketing services |
| 79342310 |
Customer survey services |
Marketing services |
| 79311000 |
Survey services |
Market research services |
Delivery locations
| ID |
Description
|
| 100 |
UK - All |
Document family
|
Notice details
|
- Publication date:
- 30 May 2025
- Deadline date:
- 20 June 2025 00:00
- Notice type:
- UK4
- Version:
- 1
- Authority name:
- Caerphilly County Borough Council
|
- Publication date:
- 02 September 2025
- Deadline date:
- Notice type:
- UK6
- Version:
- 1
- Authority name:
- Caerphilly County Borough Council
|
About the buyer
- Main contact:
- n/a
- Admin contact:
- n/a
- Technical contact:
- n/a
- Other contact:
- n/a