The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Summary

OCID:: ocds-h6vhtk-058ad3
Published by:: Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
Authority ID:: AA79852
Publication date:: 02 September 2025
Deadline date:: -
Notice type:: Contract Award Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

This Contract Award is published following a successful completion of 10 days for the Voluntary Ex-Ante Transparency Notice. The details of the notice are -

F15: Voluntary ex ante transparency notice

Notice identifier: 2025/S 000-049963

Procurement identifier (OCID): ocds-h6vhtk-058ad3

Published 19 August 2025, 5:20pm

The details of the Framework Agreement are provided below.

NHS Commercial Solutions awarded this Framework Agreement following a procurement using the Restricted Procedure as directed by the Public Contracts Regulations 2015 (as amended), in which NHS Commercial Solutions placed a notice to establish a multiple supplier framework (ref: 2020/S145-358199).

Multiple suppliers were successful in each lot and have been appointed to the Framework, which has been let for four years.

The Framework has been structured to incorporate ten lots of which seven were awarded. These are:

Lot 1: Patient Messaging Services

Lot 2: Medical Messaging Application (Pager Replacement)

Lot 3: Kiosk Display (Digital Signage)

Lot 4: Patient Check-In Management System

Lot 5: Apps Development Services

Lot 6: Social Marketing Services – Not awarded

Lot 7: Video Conferencing System

Lot 8: In-Patient Infotainment Management System– Not awarded

Lot 9: Medical Representative Check-In Software System – Not awarded

Lot 10: Bespoke Services

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions

1126477

The Atrium. Curtis Road.

Dorking

RH4 1XA

Telephone: +44 1306646822

E-mail: nhscs.digital@nhs.net

NUTS: UK

Internet address(es)

Main address: https://www.commercialsolutions-sec.nhs.uk/

I.2) Joint procurement

The contract is awarded by a central purchasing body

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Health

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Extension - Patient & Healthcare Communications & Related IT Services

Reference number: 4909-3327

II.1.2) Main CPV code

72000000

II.1.3) Type of contract

Services

II.1.4) Short description

This Contract Award is published following a successful completion of 10 days for the Voluntary Ex-Ante Transparency Notice. The details of the notice are -

F15: Voluntary ex ante transparency notice

Notice identifier: 2025/S 000-049963

Procurement identifier (OCID): ocds-h6vhtk-058ad3

Published 19 August 2025, 5:20pm

The details of the Framework Agreement are provided below.

Multiple suppliers were successful in each lot and have been appointed to the Framework, which has been let for four years.

The Framework has been structured to incorporate ten lots of which seven were awarded. These are:

Lot 1: Patient Messaging Services

Lot 2: Medical Messaging Application (Pager Replacement)

Lot 3: Kiosk Display (Digital Signage)

Lot 4: Patient Check-In Management System

Lot 5: Apps Development Services

Lot 6: Social Marketing Services – Not awarded

Lot 7: Video Conferencing System

Lot 8: In-Patient Infotainment Management System– Not awarded

Lot 9: Medical Representative Check-In Software System – Not awarded

Lot 10: Bespoke Services

II.1.6) Information about lots

This contract is divided into lots: Yes

II.1.7) Total value of the procurement

Value excluding VAT: 15 000 000.00 GBP

II.2) Description

Lot No: 1

II.2.1) Title

Patient Messaging Services

II.2.2) Additional CPV code(s)

48512000

48515000

64200000

64210000

64216120

79512000

II.2.3) Place of performance

NUTS code:

II.2.4) Description of the procurement

Patient messaging services will be a service to provide contracting authorities with a means of sending two-way messages for appointment reminders and medical test results. The service will include but not be limited to: voice calls; mobile data connectivity; mobile email; mobile data applications; mobile device management; video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network.

II.2.5) Award criteria

Price

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

Price is not the only award criterion and all criteria are stated only in the procurement documents

Lot No: 2

II.2.1) Title

Medical Messaging Application (Pager Replacement)

II.2.2) Additional CPV code(s)

32000000

32320000

32510000

48000000

64210000

64216100

72000000

72230000

72400000

II.2.3) Place of performance

NUTS code:

II.2.4) Description of the procurement

Medical messaging application (Pager Replacement) will be a service that replaces existing NHS pagers and replace them with a secure platform that will allow healthcare professionals to communicate with each other via mobile devices or via a desktop-based application. The service will include but not be limited to: voice calls; SMS; voicemail services; mobile data connectivity; mobile email services; mobile data applications; mobile devices management; including the administration of mobile devices; such as smartphones, tablets and laptops when linked toa corporate network.

II.2.5) Award criteria

Price

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

Price is not the only award criterion and all criteria are stated only in the procurement documents

Lot No: 3

II.2.1) Title

Kiosk Display (Digital Signage)

II.2.2) Additional CPV code(s)

30200000

30231300

31682230

39133000

48000000

72000000

72230000

72300000

72400000

II.2.3) Place of performance

NUTS code:

II.2.4) Description of the procurement

Kiosk display (Digital Signage) will provide a secured on-site platform to display or projection relevant and approved information from the Trusts/Hospitals for the use of all users including patients, staff and visitors.

II.2.5) Award criteria

Price

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

Price is not the only award criterion and all criteria are stated only in the procurement documents

Lot No: 4

II.2.1) Title

Patient Check-In Management System

II.2.2) Additional CPV code(s)

48512000

48515000

64200000

64210000

64216120

79512000

II.2.3) Place of performance

NUTS code:

II.2.4) Description of the procurement

is a service that Contracting Authorities can use to provide a secured platform (Hardware, Software and Maintenance) for all patients to confirm their check-in for all pre-booked appointments engagements. This service is easy to understand and can communicate securely with other software used by the Contracting Authority.

II.2.5) Award criteria

Price

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

Price is not the only award criterion and all criteria are stated only in the procurement documents

Lot No: 5

II.2.1) Title

App Development Services

II.2.2) Additional CPV code(s)

48000000

48983000

72000000

72260000

II.2.3) Place of performance

NUTS code:

II.2.4) Description of the procurement

The service will allow a Contracting Authority to develop patient-friendly mobile applications that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle.

II.2.5) Award criteria

Price

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

Price is not the only award criterion and all criteria are stated only in the procurement documents

Lot No: 7

II.2.1) Title

Video Conferencing System

II.2.2) Additional CPV code(s)

32232000

48000000

48515000

64216100

72212515

72300000

72400000

II.2.3) Place of performance

NUTS code:

II.2.4) Description of the procurement

This service provides state-of the art videoconferencing system for in-patients, out-patients, administrative and clinical services. The videoconferencing system should be easy to understand, navigate and used by Patients irrespective of age, gender and ability/disability and compatible with existing telecommunication applications.

II.2.5) Award criteria

Price

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

Price is not the only award criterion and all criteria are stated only in the procurement documents

Lot No: 10

II.2.1) Title

Bespoke Services

II.2.2) Additional CPV code(s)

72000000

II.2.3) Place of performance

NUTS code:

II.2.4) Description of the procurement

is a multi-functional lot that may comprise any of the services in Lot 1, Lot 2, Lot 3, Lot 4, Lot 5, and Lot 7 or as may be specified by a Client (i.e. a customer organisation which may be an NHS Trust, individual clinic, GP surgery or any other user of the framework agreement).

II.2.5) Award criteria

Price

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

Price is not the only award criterion and all criteria are stated only in the procurement documents

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Restricted procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2025/S 000-049963

Section V: Award of contract

Lot No: 1

Contract No: 4909-3327

Title: Patient Messaging Services

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 2

Contract No: 4909-3327

Title: Medical Messaging Application (Pager Replacement)

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 3

Contract No: 4909-3327

Title: Kiosk Display (Digital Signage)

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/02/2021

V.2.2) Information about tenders

Number of tenders received: 3

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Exponential-e Limited

4499567

London

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Hospital Services Limited

NI005155

Belfast

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Insight Direct (UK) Ltd

2579852

Manchester

NUTS: UK

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 15 000 000.00 GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 4

Contract No: 4909-3327

Title: Patient Check-In Management System

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 5

Contract No: 4909-3327

Title: Apps Development Services

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 7

Contract No: 4909-3327

Title: Video Conferencing System

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

25/08/2021

V.2.2) Information about tenders

Number of tenders received: 5

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Barrier Networks

SC305542

Glasgow

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Hospital Services Limited

NI005155

Belfast

NUTS: UK

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Insight Direct (UK) Ltd

2579852

Manchester

NUTS: UK

The contractor is an SME: No

V.2.3) Name and address of the contractor

Visionable Ltd

09787096

London

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 15 000 000.00 GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 10

Contract No: 4909-3327

Title: Bespoke Services

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

02831215

Hemel Hempstead, Hertfordshire

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 15 000 000.00 GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

Surrey and Borders Partnership NHS FoundationTrust on behalf of NHS Commercial Solutions

Leatherhead

VI.5) Date of dispatch of this notice

01/09/2025

Coding

Commodity categories

ID	Title	Parent category
79512000	Call centre	Telephone-answering services
30200000	Computer equipment and supplies	Office and computing machinery, equipment and supplies except furniture and software packages
72230000	Custom software development services	Software programming and consultancy services
72300000	Data services	IT services: consulting, software development, Internet and support
48983000	Development software package	Programming languages and tools
30231300	Display screens	Computer screens and consoles
39133000	Display units	Office furniture
64216120	Electronic mail services	Electronic message and information services
64216100	Electronic message services	Electronic message and information services
31682230	Graphic display panels	Electricity supplies
48512000	Interactive voice response software package	Communication software package
72400000	Internet services	IT services: consulting, software development, Internet and support
72000000	IT services: consulting, software development, Internet and support	Computer and Related Services
32000000	Radio, television, communication, telecommunication and related equipment	Technology and Equipment
48000000	Software package and information systems	Computer and Related Services
72260000	Software-related services	Software programming and consultancy services
64200000	Telecommunications services	Postal and telecommunications services
64210000	Telephone and data transmission services	Telecommunications services
32320000	Television and audio-visual equipment	Television and radio receivers, and sound or video recording or reproducing apparatus
72212515	Video conferencing software development services	Programming services of application software
48515000	Video conferencing software package	Communication software package
32232000	Video-conferencing equipment	Radio transmission apparatus with reception apparatus
32510000	Wireless telecommunications system	Telecommunications equipment and supplies

Delivery locations

ID	Description
100	UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

About the buyer

Main contact:: nhscs.digital@nhs.net
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

Extension - Patient & Healthcare Communications & Related IT Services

Contents

Summary

Abstract

Full notice text

Contract award notice

Section I: Contracting entity

I.1) Name and addresses

I.2) Joint procurement

I.4) Type of the contracting authority

I.5) Main activity

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

II.1.2) Main CPV code

II.1.3) Type of contract

II.1.4) Short description

II.1.6) Information about lots

II.1.7) Total value of the procurement

II.2) Description

II.2.1) Title

II.2.2) Additional CPV code(s)

II.2.3) Place of performance

II.2.4) Description of the procurement

II.2.5) Award criteria

II.2.11) Information about options

II.2.13) Information about European Union funds

II.2.14) Additional information

II.2.1) Title

II.2.2) Additional CPV code(s)

II.2.3) Place of performance

II.2.4) Description of the procurement

II.2.5) Award criteria

II.2.11) Information about options

II.2.13) Information about European Union funds

II.2.14) Additional information

II.2.1) Title

II.2.2) Additional CPV code(s)

II.2.3) Place of performance

II.2.4) Description of the procurement

II.2.5) Award criteria

II.2.11) Information about options

II.2.13) Information about European Union funds

II.2.14) Additional information

II.2.1) Title

II.2.2) Additional CPV code(s)

II.2.3) Place of performance

II.2.4) Description of the procurement

II.2.5) Award criteria

II.2.11) Information about options

II.2.13) Information about European Union funds

II.2.14) Additional information

II.2.1) Title

II.2.2) Additional CPV code(s)

II.2.3) Place of performance

II.2.4) Description of the procurement

II.2.5) Award criteria

II.2.11) Information about options

II.2.13) Information about European Union funds

II.2.14) Additional information

II.2.1) Title

II.2.2) Additional CPV code(s)

II.2.3) Place of performance

II.2.4) Description of the procurement

II.2.5) Award criteria

II.2.11) Information about options

II.2.13) Information about European Union funds

II.2.14) Additional information

II.2.1) Title

II.2.2) Additional CPV code(s)

II.2.3) Place of performance

II.2.4) Description of the procurement

II.2.5) Award criteria

II.2.11) Information about options

II.2.13) Information about European Union funds

II.2.14) Additional information

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

IV.1.8) Information about Government Procurement Agreement (GPA)