City Centre Wardens for Wrexham

Procurement reference

Proc 24-272

Procurement description

Wrexham County Borough Council (WCBC) is looking to appoint a sole Contractor to provide a City Centre Warden service as per the contents of this notice and accompanying tender documentation.

The Contractor will provide a reliable, accurate, prompt and dependable service that is helpful and responsive to the needs of the public and Wrexham County Borough Council.

The successful Contractor will be expected to provide the Council with two ‘wardens’ for a minimum of 80 hours per week (40 hours per warden).

Tenderers must be flexible with their service delivery and capable of delivering 80 hours across any day or time during a seven-day week. It is expected that the majority of the contracted hours will be delivered in 8 hour slots between Monday and Friday, but there may be instances where the Council needs to vary this or requires weekend working instead.

Tenderers must therefore be willing to work weekends and unsociable hours to support a flexible delivery model as and when requested by the Council.

In delivering the service the City Centre Wardens will work collaboratively with partners to identify and diffuse anti-social behaviour (ASB). They will liaise with a range of partners including business owners, door staff and the emergency services to ensure that Wrexham’s City Centre is welcoming and safe to visit.

The Service provider will work in partnership with relevant agencies to:

- Maintain a consistent and approachable presence, building rapport with the public and businesses.

- Use real-time communication with CCTV and emergency services to respond swiftly to incidents.

- Participate in multi-agency briefings and patrols, ensuring joined-up working with police, outreach teams, and council officers.

- Gather and share intelligence, contributing to long-term problem-solving and community resilience.

For full details of the tender and service requirements, please refer to the full tender documentation available free of charge via the etenderWales portal.

Main category

Services

Delivery regions

• UKL23 - Flintshire and Wrexham

Total value (estimated, excluding VAT)

225000 GBP to 225000GBP

Contract dates (estimated)

01 December 2025, 00:00AM to 31 March 2028, 23:59PM

Wrexham County Borough Council

Procedure type

Open procedure

Is the total value above threshold?

Above threshold

Trade agreements

Government Procurement Agreement (GPA)

CPV classifications

• 79710000 - Security services

Delivery regions

• UKL23 - Flintshire and Wrexham

Lot value (estimated)

225000 GBP Excluding VAT

270000 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Contract start date (estimated)

01 December 2025, 00:00AM

Contract end date (estimated)

31 March 2028, 23:59PM

Does the lot include options?

Yes

Description of options

Throughout the Contract Term it may be necessary for WCBC to increase the weekly hours beyond the specified 80 hours (40 hours per warden). This may happen when events are held within the City Centre or if additional support is required by WCBC to support potential security threats, anti-social behaviour or if the PSPO boundary expands. For example, this may include sports events, music events, markets, festivals, or threatening behaviour from members of the public. Please note that the above is not an exhaustive list.

At the time of tender Wrexham County Borough Council (WCBC) intends to purchase the service detailed within this tender and its attachments, however, it may be possible that throughout the term of the Contract WCBC receives additional funding that will allow for an increase in service provision / units / or equivalent supplied through this Contract.

Where additional funding becomes available, regardless of its source, WCBC may request the successful Tenderer to increase the number of hours and / or personnel supplied through this Contract.

Please note that WCBC cannot guarantee that there will be any sort of increase in service provision during the Contract term. At the time of tender all tenderers should submit their offering and pricing structure based off the published documents, not the possibility of additional hours/services being made available.

The detail within this section has been included for information purposes only to make tenderers aware of future possibilities.

Participation

Award criteria

Tender submission deadline

13 October 2025, 12:00PM

Enquiry deadline

06 October 2025, 17:00PM

Date of award of contract

11 November 2025, 23:59PM

Submission address and any special instructions

etenderWales Reference: Project_ 60110itt_119072To access the tender documentation and submit a response to this opportunity, please follow the below instructions.1. Register your company on the etenderWales portal (this is only required once) - https://etenderwales.bravosolution.co.uk. Supplier registration video - https://app.screencast.com/2srN0n260W9nX 2. Express an Interest in the tender.Login to the portal with the username/password.Click the “Open Access PQQs/ITTs” link (These are Invitations to Tender open to any registered supplier).Click on the relevant PQQ/ITT to access the content.Click the “Express Interest” button in the “Actions” box on the left-hand side of the page.This will move the PQQ/ITT into your “My PQQ/ITTs” page. (This is a secure area reserved for your projects only).Click on the PQQ/ITT code, you can now access any attachments by clicking the “Settings and Buyer Attachments” in the “Actions” box.3. Responding to the tender.You can now choose to “Reply” or “Reject” (please give a reason if rejecting);You can now use the ‘Messages' function to communicate with the buyer and seek any clarification;Note the deadline for completion, then follow the onscreen instructions to complete the ITT;There may be a mixture of online and offline actions for you to perform (there is detailed online help available).4. Technical Assistance. If you require any further assistance use the online help, or the Bravo etenderWales help desk is available Mon – Fri (8:00 – 18:00) on:email: E-mail: help@bravosolution.co.ukphone: +44 800 069 8634 / Fax: +44 2070800480Live Chat is available via the homepage - https://etenderwales.bravosolution.co.uk.

May tenders be submitted electronically?

Yes

Languages that may be used for submission

• English
• Welsh