Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Social Security Scotland
3rd Floor, Agnes Husband House, 17 South Union Street
Dundee
DD1 4BF
UK
Contact person: Yvonne Graham
E-mail: Yvonne.Graham@socialsecurity.gov.scot
NUTS: UKM
Internet address(es)
Main address: https://www.socialsecurity.gov.scot/
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30345
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Social Security Scotland Live Service Team
Reference number: SP-21-050-01
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Award of Social Security Scotland Live Service Team under the Social Programme Management (SPM) Dynamic Purchasing System
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
9 700 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
72000000
II.2.3) Place of performance
NUTS code:
UKM82
Main site or place of performance:
Glasgow
II.2.4) Description of the procurement
Call-off from Lot 2 (SPM Resources) of Social Programme Management (SPM) Dynamic Purchasing System for Social Security Scotland Live Service Team.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60
Price
/ Weighting:
40
II.2.11) Information about options
Options:
Yes
Description of options:
There is an option to extend the term of this contract for up to 24 months. The estimated cost of such extension has been factored into the contract value stated above.
The contract includes provisions that allow for flexibility in resource levels throughout the contract term. This means that additional roles or increased volumes of existing roles may be brought in to meet changing service demands, including short-term spikes or emerging technical requirements. As a result, the actual spend may vary from the published contract value to accommodate these adjustments, in line with the contract’s terms.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
This is not a fixed-price contract, so actual spend may differ from the stated value. This notice was first published on PCS under ref:FEB441350. This retrospective publication on Find a Tender is being made to fulfil our obligation under Regulation 51(5) of the Public Contracts (Scotland) Regulations 2015.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-015874
Section V: Award of contract
Contract No: SP-21-050-01
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
23/12/2021
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Mphasis UK Limited
Citypoint,1 Ropemaker Street LONDON EC2Y 9HT United Kingdom - GB
London
EC2Y 9HT
UK
Telephone: +44 8777761738
NUTS: UKI
Internet address(es)
URL: https://www.mphasis.com/home.html
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 9 700 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Award against Dynamic Purchasing System (DPS): Social Programme Management (SPM) Dynamic Purchasing System
Community benefits are included in this requirement. For more information see:
https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/
A summary of the expected community benefits has been provided as follows:
For this contract there is a minimum requirement to create 2 apprenticeship positions registered with a relevant sector skills body at the
Modern Apprentice level.
Where possible recruitment of apprentices should be targeted in postcodes within the 10% most deprived in Scotland.
(SC Ref:683992)
(SC Ref:684177)
(SC Ref:809136)
VI.4) Procedures for review
VI.4.1) Review body
Edinburgh Sheriff Court
27 Chambers Street
Edinburgh
EH1 1LB
UK
VI.5) Date of dispatch of this notice
12/09/2025