Contract notice
Section I: Contracting
authority
I.1) Name and addresses
NHS Cambridgeshire and Peterborough Integrated Care Board
Gemini House, Bartholomew's Walk, Cambridgeshire Business Park, Angel Drove
Ely
CB7 4EA
UK
Contact person: Hanna Chipchase
E-mail: hanna.chipchase@eoecph.nhs.uk
NUTS: UKH12
Internet address(es)
Main address: https://www.cpics.org.uk/
Address of the buyer profile: https://www.cpics.org.uk/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://health-family.force.com/s/Welcome
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://health-family.force.com/s/Welcome
Tenders or requests to participate must be sent to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:
https://health-family.force.com/s/Welcome
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
East of England Crisis Text Support Service
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
The East of England NHS Collaborative Procurement Hub (“EoECPH”), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the “Authority”) is seeking to appoint a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.
II.1.5) Estimated total value
Value excluding VAT:
2 400 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
85323000
II.2.3) Place of performance
NUTS code:
UKH
Main site or place of performance:
East of England Region
II.2.4) Description of the procurement
The East of England NHS Collaborative Procurement Hub (“EoECPH”), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the “Authority”) is seeking to appoint a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.<br/><br/>The Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
2 400 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
23/02/2026
End:
30/03/2028
This contract is subject to renewal: Yes
Description of renewals:
Optional extension period of 1 year at the discretion of the Authority.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
13/10/2025
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until:
30/03/2028
IV.2.7) Conditions for opening of tenders
Date:
12/09/2025
Local time: 13:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.
VI.4) Procedures for review
VI.4.1) Review body
NHS Litigation Authority
8th Floor, 10 South Colonnade, Canary Wharf
London
E14 4PU
UK
Internet address(es)
URL: https://www.resolution.nhs.uk/
VI.5) Date of dispatch of this notice
12/09/2025