Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
OFCOM
Riverside House, 2a Southwark Bridge Road
London
SE1 9HA
UK
Telephone: +44 2079813000
E-mail: procurementnotice@ofcom.org.uk
NUTS: UKI
Internet address(es)
Main address: https://ofcom.org.uk.
Address of the buyer profile: https://ofcom.bravosolution.co.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: UK Communications Regulator
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of Benefits Brokerage and Support Services
Reference number: C20242153
II.1.2) Main CPV code
75310000
II.1.3) Type of contract
Services
II.1.4) Short description
Ofcom has a requirement for brokering services and independent external advice for our employee benefits packages. This includes: broker services, design and implementation of our core and flexible benefits including bespoke solutions to suit Ofcom’s overall benefits package; and finally horizon scanning, market intelligence and information on best practice in the world of employee benefits, wellbeing and reward.
Tenderers should provide information on how they will meet the below requirements:
Ongoing Scheme management including general assistance with scheme administration of all benefits, account reconciliation and medical underwriting as required, response to ad hoc queries and resolution of issues with providers.
Annual renewal for benefits as required including obtaining relevant claims data, scheme performance data, negotiation with providers and provision of the renewal terms reports. Provision of all relevant scheme collateral for employee engagement.
Benefit scheme management – midyear update including obtaining relevant claims and scheme performance data from providers and high-level reporting and projections back to Ofcom.
Work with Ofcom’s benefit platform provider during the window and on an ongoing basis to ensure the system provides accurate information, data and reporting to providers.
Support Ofcom’s contract renewal and ITT process for:
Group Life Assurance (employee and any self-funded additional cover) and Group Income Protection (employee and any self-funded additional cover) both due in in 2026 with the tender processes commencing around March 2026, and
Health Assessments and Private Medical Insurance both due in 2027 with tender processes commencing around March 2027and PMI due in 2027, as well as
any other renewals as and when needed by Ofcom from time to time.
Provide expertise, market intelligence, horizon scanning and advice on best practice that will help to shape and deliver Ofcom’s benefit strategy including a full review of our current offering and proposing recommendations.
Provision of insight and education to the Reward team to enhance understanding of what is happening in the market. Help to develop Ofcom’s knowledge in key areas of benefits and wellbeing.
Support Ofcom in developing and delivering their wellbeing strategy by producing content for employees, including webinars, and advising on how current benefits can be utilised to their full potential.
Understanding Ofcom’s business and the importance of helping us to ensure that we are compliant with any regulations in relation to benefits, including personal and organisational tax implications of all benefits.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
387 500.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKI
Main site or place of performance:
LONDON
II.2.4) Description of the procurement
Ofcom has a requirement for brokering services and independent external advice for our employee benefits packages. This includes: broker services, design and implementation of our core and flexible benefits including bespoke solutions to suit Ofcom’s overall benefits package; and finally horizon scanning, market intelligence and information on best practice in the world of employee benefits, wellbeing and reward.
Tenderers should provide information on how they will meet the below requirements:
Ongoing Scheme management including general assistance with scheme administration of all benefits, account reconciliation and medical underwriting as required, response to ad hoc queries and resolution of issues with providers.
Annual renewal for benefits as required including obtaining relevant claims data, scheme performance data, negotiation with providers and provision of the renewal terms reports. Provision of all relevant scheme collateral for employee engagement.
Benefit scheme management – midyear update including obtaining relevant claims and scheme performance data from providers and high-level reporting and projections back to Ofcom.
Work with Ofcom’s benefit platform provider during the window and on an ongoing basis to ensure the system provides accurate information, data and reporting to providers.
Support Ofcom’s contract renewal and ITT process for:
Group Life Assurance (employee and any self-funded additional cover) and Group Income Protection (employee and any self-funded additional cover) both due in in 2026 with the tender processes commencing around March 2026, and
Health Assessments and Private Medical Insurance both due in 2027 with tender processes commencing around March 2027and PMI due in 2027, as well as
any other renewals as and when needed by Ofcom from time to time.
Provide expertise, market intelligence, horizon scanning and advice on best practice that will help to shape and deliver Ofcom’s benefit strategy including a full review of our current offering and proposing recommendations.
Provision of insight and education to the Reward team to enhance understanding of what is happening in the market. Help to develop Ofcom’s knowledge in key areas of benefits and wellbeing.
Support Ofcom in developing and delivering their wellbeing strategy by producing content for employees, including webinars, and advising on how current benefits can be utilised to their full potential.
Understanding Ofcom’s business and the importance of helping us to ensure that we are compliant with any regulations in relation to benefits, including personal and organisational tax implications of all benefits.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
Yes
Description of options:
2 options to extend the contract each by 12 months at Ofcom's sole discretion
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-004869
Section V: Award of contract
Contract No: ECM1464
Title: Provision of Benefits Brokerage and Support Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/07/2025
V.2.2) Information about tenders
Number of tenders received: 6
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Gallagher Risk & Reward Limited
The Walbrook Building 25 Walbrook
LONDON
EC4N 8AW
UK
NUTS: UKI
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 387 500.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
High Court of Justice of England and Wales
The Strand
London
WC1 2LL
UK
Telephone: +44 2079476000
Internet address(es)
URL: https://www.bing.com/search?q=www.find-court-tribunal.service.gov.uk&form=IPRV10
VI.5) Date of dispatch of this notice
12/09/2025