Hoarding Support Service

Procurement description

The Housing Support Grant Programme in Torfaen provides sorely needed assistance to the most vulnerable people in our communities. Funded through the Welsh Government’s Housing Support Grant and managed by Torfaen County Borough Council the programme funds a range of Housing Related Support services to meet the needs of our communities.

We are seeking to commission for a Hoarding Support Service. The service will be a Housing Related Support service that offers practical advice and support to adults with hoarding and property condition difficulties.

The service will provide support to people who are motivated to clear their possessions to:

· Make their home and community safer,

· Enable repairs and adaptations to be carried out,

· Move into more appropriate accommodation,

· Enable hospital discharge,

· Access primary/secondary health services, as appropriate,

· Make strategies and plans to minimise the build-up of clutter,

· Access benefits & grants,

· Understand how to budget,

· Liaise with their landlord, Environmental Health teams, Social and Health Services as needed.

Main category

Services

Delivery regions

• UKL16 - Gwent Valleys

Total value (estimated)

1360000 GBP Excluding VAT

1632000 GBP Including VAT

Contract dates (estimated)

01 October 2026, 00:00AM to 01 October 2031, 23:59PM

Extension end date (if all the extensions are used): 30 September 2034

Torfaen County Borough Council

Is this procurement under a special regime?

Light touch

Is the total value above threshold?

Above threshold

CPV classifications

• 85000000 - Health and social work services

Delivery regions

• UKL16 - Gwent Valleys

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Contract start date (estimated)

01 October 2026, 00:00AM

Contract end date (estimated)

01 October 2031, 23:59PM

Extension end date (estimated)

30 September 2034, 23:59PM

Can the contract be extended?

Yes

Engagement process description

As part of this procurement process, we are hosting a Market Engagement Event for all external stakeholders to attend. If you are interested in attending the event, please email Socialcare.procurement@cardiff.gov.uk. Please note that it is a maximum of two attendees per organisation. Please register your interest by Friday 10th October 2025.

Details are as follows:

Thursday 16th October between 1pm and 3pm at the TCBC Civic Centre, Pontypool, NP4 6YB.

Due date

10 October 2025, 23:59PM

Has the engagement period already ended?

No

Publication date of tender notice (estimated)

01 February 2026