Summary
- OCID:
- ocds-h6vhtk-059d95
- Published by:
- South Wales Fire and Rescue Service
- Authority ID:
- AA0360
- Publication date:
- 18 September 2025
- Deadline date:
- 16 October 2025
- Notice type:
- UK4
- Has documents:
- Yes
- Has SPD:
- No
- Has Carbon Reduction Plan:
- N/A
Abstract
South Wales Fire and Rescue Service are seeking to introduce an internal corporate communications platform to enhance employee engagement, streamline messaging and provide data rich and useful analytics across the Service.The primary objectives of this ITQ are to:• Implement a centralised internal communications platform.• Improve employee engagement and reach across departments.• Enable content creation using templates for emails and PDFs.• Track and analyse communication metrics such as open rates, read time, device usage, and engagement levels.
Full notice text
Scope
Procurement reference
SWITQ178
Procurement description
South Wales Fire and Rescue Service are seeking to introduce an internal corporate communications platform to enhance employee engagement, streamline messaging and provide data rich and useful analytics across the Service.
The primary objectives of this ITQ are to:
• Implement a centralised internal communications platform.
• Improve employee engagement and reach across departments.
• Enable content creation using templates for emails and PDFs.
• Track and analyse communication metrics such as open rates, read time, device usage, and engagement levels.
Total value (estimated, excluding VAT)
120000 GBP to 120000GBP
Contract dates (estimated)
01 December 2025, 00:00AM to 30 November 2030, 23:59PM
Extension end date (if all the extensions are used): 30 November 2033
Contracting authority
South Wales Fire and Rescue Service
Identification register:
Address 1: Headquarters, Forest View Business Park
Town/City: Llantrisant
Postcode: CF72 8LX
Country: United Kingdom
Website: https://www.southwales-fire.gov.uk
Public Procurement Organisation Number: PQMW-9436-MMYZ
Contact name: Lee Bunkham
Email: L-Bunkham@southwales-fire.gov.uk
Telephone: 01443 232090
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales
Procedure
Procedure type
Below threshold - open competition
Is the total value above threshold?
Below threshold
Lots
Divided into 1 lots
Lot number: 1
CPV classifications
- 48510000 - Communication software package
Lot value (estimated)
120000 GBP Excluding VAT
144000 GBP Including VAT
Sustainability
Small and medium-sized enterprises (SME)
Contract start date (estimated)
01 December 2025, 00:00AM
Contract end date (estimated)
30 November 2030, 23:59PM
Extension end date (estimated)
30 November 2033, 23:59PM
Can the contract be extended?
Yes
Description of extensions
Extensions are available upon satisfactory performance
Participation
Conditions of participation
As per Invitation to Quote Pack
Award criteria
Weighting description
Technical
Type: quality
Name
Technical
Description
Technical
Type: quality
Name
Social Value
Submission
Tender submission deadline
16 October 2025, 12:00PM
Enquiry deadline
09 October 2025, 17:00PM
Submission address and any special instructions
www.sell2wales.gov.wales
May tenders be submitted electronically?
Yes
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 48510000 |
Communication software package |
Communication and multimedia software package |
Delivery locations
| ID |
Description
|
| 1015 |
Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
About the buyer
- Main contact:
- n/a
- Admin contact:
- n/a
- Technical contact:
- n/a
- Other contact:
- n/a
Postbox
The awarding buyer has indicated that it will accept electronic responses to
this notice via the Tender Submission Postbox facility.
Submit your tender response electronically in a secure environment.
To create an electronic response please click the "Add to my interest list" button at the top of the page.
For more information on the Postbox Facility please refer to the user guide:
Additional documents
The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.
Current documents
doc675.50 KB
This file may not be accessible.
doc652.50 KB
This file may not be accessible.
docx100.38 KB
This file may not be accessible.
doc296.50 KB
This file may not be accessible.
Replaced documents
There are no previous versions of these documents.