Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NSAH (Alliance Homes) Ltd
40 Martingale Way
Portishead
BS20 7GF
UK
E-mail: procurement@alliancehomes.org.uk
NUTS: UKK1
Internet address(es)
Main address: https://in-tendhost.co.uk/alliancehomes
Address of the buyer profile: http://www.alliancehomesgroup.org.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Contact Centre Telephony Solution (662-AHL)
Reference number: SYSTEM 00000185
II.1.2) Main CPV code
64200000
II.1.3) Type of contract
Services
II.1.4) Short description
This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.This tender is issued by NSAH (Alliance Homes) Ltd, known as ‘The Alliance Homes Group’. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
600 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
64200000
II.2.3) Place of performance
NUTS code:
UKK1
Main site or place of performance:
II.2.4) Description of the procurement
This procurement is for the provision of services related to a contact centre telephony solution for customers of our services within the North Somerset and surrounding areas such as Bristol, South Gloucestershire, Bath and North East Somerset, Sedgemoor local / unitary authorities and also in the Swindon area (such as SN1 to SN5, SN25 and SN26 postcodes). The main office location of AHG is in Portishead, North Somerset.This tender is issued by NSAH (Alliance Homes) Ltd, known as ‘The Alliance Homes Group’. This tender and any resulting contract may be utilised by any member or future member of the Alliance Homes Group, or by any shared services or partnership arrangement or group of which a member of the Alliance Homes Group is currently or in the future a member of, or by any members current or future of such an arrangement or group.This procurement is being tendered in accordance with the Restricted Procedure of The Public Contracts Regulations 2015 ("PCR 2015") and as such will
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-003095
Section V: Award of contract
Contract No: 662-AHL Contact Centre Telephony
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
09/09/2025
V.2.2) Information about tenders
Number of tenders received: 19
Number of tenders received from SMEs: 12
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 19
Number of tenders received by electronic means: 19
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Maintel Europe Ltd
London
UK
NUTS: UKI
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 673 666.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
NSAH (Alliance Homes) Ltd
Portishead
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.5) Date of dispatch of this notice
26/09/2025