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Summary

OCID:: ocds-kuma6s-169868
Published by:: NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
Authority ID:: AA0221
Publication date:: 01 September 2026
Deadline date:: -
Notice type:: Contract Award Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: No

Abstract

NHS Wales Shared Services Partnership – Procurement Services (hosted by Velindre NHS Trust) (“NWSSP”) via eTender Wales on behalf of Cwm Taf Morgannwg University Health Board (CTMUHB), who would subsequently enter into the Agreement. Suppliers were invited to participate under the Crown Commercial Services Framework RM6116 - Network Services 3, Lot 4b: Digital Communication Services (Unified Communications). The Mini Competition was conducted in accordance with the Public Contracts Regulations 2015 and the framework’s terms and conditions. The result of the procurement exercise concluded with the award of a sole supplier contract. The contract covers the provision of comprehensive maintenance and support services for Cwm Taf Morgannwg University Health Board’s (CTM) existing Mitel telephony estate, supporting 24/7/365 operation across all hospital and remote sites. The scope includes proactive monitoring, remote and on‑site maintenance, incident management, software fixes and upgrades, and support for core Mitel infrastructure, applications, gateways, DECT systems, and in‑warranty handsets.

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

Notice Type: SERVICES

1 Authority Details

1.1 Authority Name and Address

Official Name: Cwm Taf Morgannwg University Health Board
Postal Address: Navigation Park, Unit 3 Ynysmeurig House,,
Town: Abercynon, Mountain Ash	Postal Code: CF45 4SN	Country: UK
For the attention of: Lewis Ford	Telephone: +44 2921501500
E-Mail: lewis.ford@wales.nhs.uk	Fax:
Internet Address (URL):

2 Contract Details

2.1 Title

Mitel Estate Maintenance & Support

2.2 Description of the contract

Suppliers were invited to participate under the Crown Commercial Services Framework RM6116 - Network Services 3, Lot 4b: Digital Communication Services (Unified Communications). The Mini Competition was conducted in accordance with the Public Contracts Regulations 2015 and the framework’s terms and conditions.

The result of the procurement exercise concluded with the award of a sole supplier contract.

The contract covers the provision of comprehensive maintenance and support services for Cwm Taf Morgannwg University Health Board’s (CTM) existing Mitel telephony estate, supporting 24/7/365 operation across all hospital and remote sites. The scope includes proactive monitoring, remote and on‑site maintenance, incident management, software fixes and upgrades, and support for core Mitel infrastructure, applications, gateways, DECT systems, and in‑warranty handsets.

2.3 Notice Coding and Classification

a) Commodity Codes

	Code		Description
	50334110		Telephone network maintenance services

b) Delivery Location/Area

	Code		Location
	1015		Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)

2.4 Estimated Total Value

3 Procedure

3.1 Type of Procedure

Dual stage

4 Award of Contract

4.1 Successful Bidders

4.1.1 Name and Address of successful supplier, contractor or service provider

Contract No:

Official Name: Wavenet
Postal Address: 1 Central Boulevard, Blythe Valley Park,
Town: Solihull	Postal Code: B908BG	Country: UK
For the attention of:	Telephone:
E-Mail:	Fax:
Internet Address (URL):

5 Other Information

5.1 Reference number attributed to the notice by the contracting authority

CTM-MIN-62745

5.2 Date of Contract Award

12-08-2026

5.3 Number of tenders received

5.4 Other Information

(WA Ref:169868)

5.5 Additional Documentation

N/a

5.6 Publication date of this notice:

01-09-2026

SF 53

Coding

Commodity categories

ID	Title	Parent category
50334110	Telephone network maintenance services	Repair and maintenance services of line telephony and line telegraphy equipment

Delivery locations

ID	Description
1015	Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

About the buyer

Main contact:: lewis.ford@wales.nhs.uk
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

Mitel Estate Maintenance & Support

Contents

Summary

Abstract

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

2 Contract Details

2.1

Title

2.2

Description of the contract

2.3

Notice Coding and Classification

2.4

Estimated Total Value

3 Procedure

3.1

Type of Procedure

4 Award of Contract

4.1

Successful Bidders

4.1.1

Name and Address of successful supplier, contractor or service provider

5 Other Information

5.1

Reference number attributed to the notice by the contracting authority

5.2

Date of Contract Award

5.3

Number of tenders received

5.4

Other Information

5.5

Additional Documentation

5.6

Publication date of this notice: