CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

1.3

Completed documents must be returned to:

2 Contract Details

2.1

Title

Invitation to Tender for Learning Management System

2.2

Description of the goods or services required

We are seeking proposals from suitably qualified suppliers for the provision, implementation and ongoing support of a Learning Management System (LMS) that will support the delivery, management, reporting and continuous improvement of learning and development across our organisation.

The successful supplier will provide a modern, user-friendly and scalable solution that supports compliance training, professional development, leadership development and workforce capability building.

Cartrefi employs nearly 1300 colleagues across multiple locations throughout Wales and delivers services 24 hours a day, 365 days per year.

The organisation is committed to ensuring colleagues have access to high-quality learning opportunities that:

Maintain compliance with statutory and regulatory requirements.

Support induction and onboarding.

Enable ongoing professional development.

Support talent development and succession planning.

Enhance colleague engagement and retention.

Improve organisational performance and service quality.

Provide learning opportunities through a range of blended learning methods.

We are seeking a strategic learning platform capable of supporting both mandatory training and wider talent development and bespoke initiatives. The LMS will be positioned as a Talent and Learning Platform rather than simply a training or compliance tracking system. In order to align with the broader talent development model, the long-term value of the system is likely to come from combining:

Mandatory training compliance

Career pathways

Leadership development

Qualifications tracking

Performance and PDP support, and

Learning analytics

Manager and colleague experience and self service.

The proposed system should provide the following functionality.

Learning Management

Comprehensive course catalogue

Assignment of mandatory learning

Role-based learning pathways

Induction programmes

Leadership and management development pathways and supporting learning materials

Ability to create and upload internal content

Ability to edit and update learning content internally

Blended learning capability

E-learning modules

Video-based learning

Resource libraries

Knowledge assessments and quizzes

Certificates and accreditation track.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=170070.

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

TBC

3 Conditions for Participation

3.1

Minimum standards and qualification required

Relevant delivery experience - At least two comparable LMS implementations within the last five years.

At least one implementation for an organisation of similar scale, complexity or regulated workforce.

Two contactable client references.

Evidence of successful data migration, implementation, adoption and ongoing support.

Core product capability - Existing, live SaaS LMS—not a product dependent on speculative future development.

Capacity for at least 1,300 active colleagues, with headroom for growth.

Mobile-responsive operation across common browsers and devices.

Role-based learning, compliance matrices, expiry management, audit trails, reporting, content upload, blended learning and historical-record migration.

Critical requirements should be available at contract award or by go-live, with no unapproved bespoke dependency.

Information security - Compliance with UK GDPR and the Data Protection Act 2018.

Appropriate data-processing agreement and subprocessor transparency.

UK/EEA hosting, or a legally compliant international-transfer mechanism.

Encryption in transit and at rest, role-based access controls, MFA for privileged accounts, audit logging, vulnerability management and incident response.

Current Cyber Essentials Plus or equivalent; ISO/IEC 27001 certification is strongly preferable.

Evidence of regular independent penetration testing.

Business continuity and resilience - Documented business continuity and disaster recovery arrangements.

Defined recovery time and recovery point objectives.

Regular backup and restoration testing.

Contracted availability target—typically at least 99.9%, excluding agreed maintenance.

Prompt notification and management of security or service incidents.

English and Welsh capability, or a firm, costed and contractually committed bilingual delivery plan.

ntegration and data portability

Secure APIs or proven integration methods for HR/workforce systems, Microsoft 365 and single sign-on.

Support for recognised learning-content standards such as SCORM 1.2/2004 and, preferably, xAPI.

Full export of user, learning, compliance, evidence and audit data in commonly usable formats.

No unreasonable restrictions or charges preventing data extraction at contract end

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

N/a

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

(WA Ref:170070)

5.2

Additional Documentation

5.3

Publication date of this notice