Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
CORNERSTONE HOUSING LIMITED
IP14457R
Cornerstone House, Western Way
Exeter
EX11AL
UK
Contact person: Gary Stephens
E-mail: gary.stephens@gbsprocure.com
NUTS: UKK43
Internet address(es)
Main address: https://www.cornerstonehousing.net/
Address of the buyer profile: https://www.cornerstonehousing.net/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Out of Hours Service
II.1.2) Main CPV code
45453100
II.1.3) Type of contract
Works
II.1.4) Short description
The services provided will either be a fully out-sourced solution to deliver all reactive maintenance works or as a top up service to existing in house teams.
The Supplier shall provide a comprehensive Out of Hours (OOH) emergency response service on behalf of Cornerstone Housing Ltd. The service includes emergency call handling, repairs triage, dispatch of operatives, and delivery of make-safe works during all non-core operational hours, including evenings, weekends, and public holidays.
The Supplier will operate a dedicated call-handling function capable of identifying emergencies, Category 1 hazards (HHSRS), and risks associated with damp and mould in accordance with Awaab's Law. The Supplier will ensure timely responses, including meeting required attendance times, providing temporary
solutions where essential services are disrupted, and escalating high-risk cases.
Works include - but are not limited to - dealing with loss of heating/hot water, dangerous electrical faults, major leaks, security breaches, uninhabitable conditions, and other health and safety hazards. All attendances must include appropriate risk assessment, photographic evidence, and accurate documentation.
The Supplier must ensure compliance with all statutory duties, maintain clear communication with residents, support vulnerable occupants, and transfer full job details to Cornerstone by the agreed next-day deadline. Monthly reporting, KPI compliance, workforce competence, and adherence to health and safety legislation form part of the core contractual obligations.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
120 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKK4
II.2.4) Description of the procurement
The contract was called off through the PFH framework for Responsive Repairs and Void Property Services - Lot 3 - Responsive Repairs (The FTS Notice: the contract notice with reference number 2023/S 000-007135 dated 10th March 2023
published through the UK e-notification service)
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
The contract was awarded via a PFH Framework, which was awarded under contract notice with reference number 2023/S 000-007135 dated 10th March 2023.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
10/06/2026
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
WESTCOUNTRY MAINTENANCE SERVICES LTD
06374970
The Gilberries
Torrington
EX388BY
UK
NUTS: UKK4
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 60 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
London
UK
VI.5) Date of dispatch of this notice
02/09/2026