Social and other specific services – public contracts
Contract notice
Section I: Contracting
authority
I.1) Name and addresses
NHS Greater Glasgow and Clyde
Procurement Department, Glasgow Royal Infirmary, 84 Castle Street
Glasgow
G4 0SF
UK
Telephone: +44 1412015388
E-mail: Claire.Quinn5@nhs.scot
NUTS: UKM82
Internet address(es)
Main address: http://www.nhsggc.scot/about-us/procurement/
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10722
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.publictendersscotland.publiccontractsscotland.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.publictendersscotland.publiccontractsscotland.gov.uk
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:
https://www.publictendersscotland.publiccontractsscotland.gov.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Interpreting, Communication Support and Transcription Services
Reference number: GGC1003
II.1.2) Main CPV code
79540000
II.1.3) Type of contract
Services
II.1.4) Short description
NHS Greater Glasgow and Clyde requires the delivery of a comprehensive interpreting service to support the current and future needs of the Health Board.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.2) Description
Lot No: 1
II.2.1) Title
Spoken Language Face to Face Interpreting (NHSGGC & NHSL)
II.2.2) Additional CPV code(s)
79540000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
Lot 1 covers the provision of comprehensive spoken face to face interpreting (simultaneous, consecutive and whispered interpreting) where an interpreter attends in person and conveys the spoken content from English into a wide range of spoken languages and dialects and from those languages and dialects into English or any other languages as requested by the Board.
Services under this lot include-
Provision of face to face interpreters at health appointments across the services outlined in the introduction section of this document (page 1) within both NHSGGC and NHS Lanarkshire
Interpreting support for informational and therapeutic group sessions
Delivery of services both during standard hours out of hours, to meet the capacity from the in house interpreting service team
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 24
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The initial term of the contract is 2 years commencing 1st April 2027 with the option to extend for a maximum of 2 x 12 month periods.
Lot No: 2
II.2.1) Title
British Sign Language Interpreting (NHSGGC & NHSL)
II.2.2) Additional CPV code(s)
79540000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
Lot 2 covers the provision of British Sign Language interpretation, where the meaning of spoken English is conveyed into BSL and vice versa by an interpreter attending in person.
The services included under this lot are -
Provision of professionally qualified BSL interpreters to attend healthcare appointments and clinical interactions in person.
Services will support communication between deaf BSL users and NHS staff across all healthcare environments. The service will include:
Mental health services
Safeguarding meetings
Consent discussions
Multi-disciplinary team meetings
End of life care
Community visits
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 24
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The initial term of the contract is 2 years commencing 1st April 2027 with the option to extend for a maximum of 2 x 12 month periods.
Lot No: 3
II.2.1) Title
Deaf Relay Interpreting (NHSGGC & NHSL)
II.2.2) Additional CPV code(s)
79540000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
Lot 3 covers the provision of Deaf Relay Interpreting services for deaf individuals whose communication needs cannot be fully met through a standard BSL/English interpreter alone. Deaf Relay Interpreters are Deaf professionals who provide specialist communication support to ensure that information is conveyed accurately, accessibly and in a culturally appropriate manner.
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 24
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The initial term of the contract is 2 years commencing 1st April 2027 with the option to extend for a maximum of 2 x 12 month periods.
Lot No: 4
II.2.1) Title
International Sign Language
II.2.2) Additional CPV code(s)
79540000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
Lot 4 covers the provision of International Sign Language interpretation, where the meaning of spoken language is conveyed into spoken or signed form by an interpreter attending in person. International Sign Language is intended for deaf individuals who do not use British Sign Language and may have limited proficiency in their own sign language.
Services included under this lot are
Provision of International Sign Language interpreters for health appointments across the services outlined in the introduction section of this document, covering both NHSGGC and NHS Lanarkshire
Provision of professional International Sign communication services that enable effective communication between deaf patients, carers, families, visitors and healthcare professionals where British Sign Language (BSL) is not the individual's primary signed language.
Provision of appropriately qualified International Sign interpreters to facilitate communication for deaf individuals from overseas or those whose preferred method of communication is International Sign.
Availability of the service during both core and out-of-hours periods to accommodate any additional demand beyond the capacity of the in-house interpreting service
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 24
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The initial term of the contract is 2 years commencing 1st April 2027 with the option to extend for a maximum of 2 x 12 month periods.
Lot No: 5
II.2.1) Title
Lip Speaking, Note-takers and speech to text reporters (NHSGGC and NHSL)
II.2.2) Additional CPV code(s)
79540000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
Lot 5 covers the provision of lip-speaking, note-taking and speech-to-text reporting services for patients, carers and service users with hearing loss or other communication support needs. The service transfers spoken English into clear spoken, written or real-time text English by an appropriately qualified communication support professional attending in person, or remotely where agreed by NHSGGC or NHS Lanarkshire and clinically appropriate.
The service supports equitable access to healthcare by enabling effective communication between patients, carers, families and healthcare professionals across NHSGGC and NHS Lanarkshire. The supplier must deliver a safe, responsive, confidential and person-centred service that supports routine, urgent and emergency care requirements.
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 24
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The initial term of the contract is 2 years commencing 1st April 2027 with the option to extend for a maximum of 2 x 12 month periods.
Lot No: 6
II.2.1) Title
Telephone Interpreting & Video Interpreting Services (NHSGGC & NHSL)
II.2.2) Additional CPV code(s)
79540000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
Lot 6 covers the provision of consecutive interpreting services delivered via telephone or video conferencing. Telephone and video interpreters facilitate communication by converting spoken language from one language to another, allowing both parties to understand each other effectively.
The successful supplier will provide professional consecutive interpreting services via telephone and secure video conferencing platforms that facilitate effective communication between patients, carers, families and healthcare professionals, ensuring equitable access to healthcare services and compliance with statutory obligations.
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 24
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The initial term of the contract is 2 years commencing 1st April 2027 with the option to extend for a maximum of 2 x 12 month periods.
Lot No: 7
II.2.1) Title
Written Translation (NHSGGC & NHSL)
II.2.2) Additional CPV code(s)
79540000
II.2.3) Place of performance
NUTS code:
UKM82
II.2.4) Description of the procurement
Lot 7 includes the provision of written translation services from English into the patient’s requested language, as well as from those languages into English or other languages. Translation involves converting written documents into another language in text form.
Services provided under this lot include the translation and transcription of patient information, patient records, clinical documents, patient letters, and guidance materials.
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 24
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The initial term of the contract is 2 years commencing 1st April 2027 with the option to extend for a maximum of 2 x 12 month periods.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
16/10/2026
Local time: 13:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
Section VI: Complementary information
VI.2) Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 32543. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
The Contracting Authority does not intend to include a sub-contract clause as part of community benefits (as per Section 25 of the Procurement Reform (Scotland) Act 2014) in this contract for the following reason:
Bidders will be required to inform the Board if they intend to sub-contract in line with the requirements of the SPD.
Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/
A summary of the expected community benefits has been provided as follows:
Potential framework participants are required to summarise any proposed community benefits that will be developed and delivered as part of this contract if successful or, alternatively, potential framework participants confirm that they will engage with the NHS Scotland’s Community Benefits Gateway (CBG).
This gateway, developed through requests from suppliers seeking opportunities to support the delivery of community benefits within the contracting region, provides information on community benefit opportunities.
The CBG is a free and easy to use online service that connects NHS Scotland suppliers with third sector community organisations within Scotland and will be used for tracking and reporting and is an approved compliant route to the realisation of community benefits.
For further information please visit Access our Community Benefit Gateway | National Services Scotland (nhs.scot)
(SC Ref:842040)
VI.4) Procedures for review
VI.4.1) Review body
Glasgow Sheriff Court
1 Carlton Place
Glasgow
G5 9DA
UK
Internet address(es)
URL: https://www.scotcourts.gov.uk/
VI.5) Date of dispatch of this notice
04/09/2026