Summary
- OCID:
- ocds-h6vhtk-059404
- Published by:
- Government Commercial Agency
- Authority ID:
- AA88469
- Publication date:
- 09 September 2026
- Deadline date:
- 01 October 2026
- Notice type:
- UK2
- Has documents:
- No
- Has SPD:
- No
- Has Carbon Reduction Plan:
- N/A
Abstract
The establishment of a framework for Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance. The MSP will work with buyers to ensure debt is collected sustainably and fairly, including identification and ethical treatment of vulnerable consumers.Envisaged scope of services:● Managed Service: The Supplier will provide comprehensive management of all debt collection activities via their own operations and/or subcontractors.● Optional Services: The Supplier may be required to offer access to additional services, including but not limited to:○ Litigation○ Auctioneer Services○ International DCA CollectionsThe confirmed scope of this framework will be determined as a result of the market and customer engagement.
Full notice text
Changes to notice
Description
Amended procurement description
Publication of Tender Notice date amended to 14/10/2026
Scope
Procurement reference
RM6402
Procurement description
The establishment of a framework for Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance. The MSP will work with buyers to ensure debt is collected sustainably and fairly, including identification and ethical treatment of vulnerable consumers.
Envisaged scope of services:
● Managed Service: The Supplier will provide comprehensive management of all debt collection activities via their own operations and/or subcontractors.
● Optional Services: The Supplier may be required to offer access to additional services, including but not limited to:
○ Litigation
○ Auctioneer Services
○ International DCA Collections
The confirmed scope of this framework will be determined as a result of the market and customer engagement.
Delivery regions
- UK - United Kingdom
- GG - Guernsey
- IM - Isle of Man
- JE - Jersey
- AI - Anguilla
- BM - Bermuda
- FK - Falkland Islands
- GI - Gibraltar
- GS - South Georgia and South Sandwich Islands
- IO - British Indian Ocean Territory
- KY - Cayman Islands
- MS - Montserrat
- PN - Pitcairn, Henderson, Ducie and Oeno Islands
- SH - Saint Helena, Ascension and Tristan da Cunha
- TC - Turks and Caicos Islands
- VG - British Virgin Islands
Total value (estimated)
500000000.00 GBP Excluding VAT
600000000.00 GBP Including VAT
Contract dates (estimated)
31 March 2027, 00:00AM to 30 March 2030, 23:59PM
Extension end date (if all the extensions are used): 30 March 2031
Is a framework being established?
Yes
Contracting authority
Government Commercial Agency
Identification register:
Address 1: 9th Floor, The Capital, Old Hall Street
Town/City: Liverpool
Postcode: L3 9PP
Country: United Kingdom
Website: https://www.gca.gov.uk/
Public Procurement Organisation Number: PBZB-4962-TVLR
NUTS code: UKD72
Email: supplier@gca.gov.uk
Telephone: +44 3454102222
Organisation type: Public authority - central government
Procedure
Is the total value above threshold?
Above threshold
Lots
Divided into 1 lots
Lot number: 1 CPV classifications
- 79200000 - Accounting, auditing and fiscal services
- 66171000 - Financial consultancy services
- 71621000 - Technical analysis or consultancy services
- 75112000 - Administrative services for business operations
- 75120000 - Administrative services of agencies
- 75130000 - Supporting services for the government
- 75131000 - Government services
- 79400000 - Business and management consultancy and related services
- 79410000 - Business and management consultancy services
- 79411000 - General management consultancy services
- 79412000 - Financial management consultancy services
- 79720000 - Investigation services
- 79721000 - Detective agency services
- 79940000 - Collection agency services
- 79994000 - Contract administration services
Delivery regions
- UK - United Kingdom
- GG - Guernsey
- IM - Isle of Man
- JE - Jersey
- AI - Anguilla
- BM - Bermuda
- FK - Falkland Islands
- GI - Gibraltar
- GS - South Georgia and South Sandwich Islands
- IO - British Indian Ocean Territory
- KY - Cayman Islands
- MS - Montserrat
- PN - Pitcairn, Henderson, Ducie and Oeno Islands
- SH - Saint Helena, Ascension and Tristan da Cunha
- TC - Turks and Caicos Islands
- VG - British Virgin Islands
Sustainability
Small and medium-sized enterprises (SME)
Contract start date (estimated)
31 March 2027, 00:00AM
Contract end date (estimated)
30 March 2030, 23:59PM
Extension end date (estimated)
30 March 2031, 23:59PM
Can the contract be extended?
Yes
Engagement
Engagement process description
GCA in conjunction with HMRC will be hosting an initial Pre Market Engagement session to share with the market the outline plans for the updated Managed Collection Services framework. This framework is being tendered on a standalone basis following the removal of the service from the Debt Resolution Services 2 framework which is currently in procurement. The session will give an overview of the requirements and invite feedback (commercially confidential where appropriate) to assist shaping the service offering from the most innovative solutions in the market to ensure maximum value for the nation throughout the life of the framework.
The initial webinar will take place at 11am on 6 November 2025.
Further sessions with interested parties and more in depth market engagement sessions will follow.
Please email managedcollectionsprocurement@gca.gov.uk to express an interest in the market engagement and to receive further details.
Due date
30 September 2026, 23:59PM
Has the engagement period already ended?
No
Submission
Publication date of tender notice (estimated)
14 October 2026
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 79200000 |
Accounting, auditing and fiscal services |
Business services: law, marketing, consulting, recruitment, printing and security |
| 75112000 |
Administrative services for business operations |
General public services |
| 75120000 |
Administrative services of agencies |
Administration services |
| 79400000 |
Business and management consultancy and related services |
Business services: law, marketing, consulting, recruitment, printing and security |
| 79410000 |
Business and management consultancy services |
Business and management consultancy and related services |
| 79940000 |
Collection agency services |
Miscellaneous business and business-related services |
| 79994000 |
Contract administration services |
Miscellaneous business-related services |
| 79721000 |
Detective agency services |
Investigation services |
| 66171000 |
Financial consultancy services |
Financial consultancy, financial transaction processing and clearing-house services |
| 79412000 |
Financial management consultancy services |
Business and management consultancy services |
| 79411000 |
General management consultancy services |
Business and management consultancy services |
| 75131000 |
Government services |
Supporting services for the government |
| 79720000 |
Investigation services |
Investigation and security services |
| 75130000 |
Supporting services for the government |
Administration services |
| 71621000 |
Technical analysis or consultancy services |
Analysis services |
Delivery locations
| ID |
Description
|
| 100 |
UK - All |
Alert region restrictions
The buyer has restricted the alert for this notice to suppliers based in the following regions.
| ID |
Description
|
|
There are no alert restrictions for this notice.
|
About the buyer
- Main contact:
- N/a
- Admin contact:
- N/a
- Technical contact:
- N/a
- Other contact:
- N/a
Further information
|
Date
|
Details
|
|
No further information has been uploaded.
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