Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Norfolk County Council
County Hall, Martineau Lane
Norwich
NR12DH
UK
Contact person: Gemma Wallace
E-mail: gemma.wallace@norfolk.gov.uk
NUTS: UKH15
Internet address(es)
Main address: https://www.norfolk.gov.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
West Norfolk PCN Framework Providers Home Support
Reference number: NCCT43349
II.1.2) Main CPV code
85312000
II.1.3) Type of contract
Services
II.1.4) Short description
Norfolk County Council awarded placements on two Lots of the 'Framework for Home Support Providers for West and North Norfolk' (Notice identifier: 2025/S 000-000628) which was procured under the PCR2015 Light Touch Regime.
The Council have appointed two framework providers to deliver home support services in specific Primary Care Network (PCN) areas within West Norfolk.
The intention is that the Framework Providers will deliver up to 30% of the PCN Home Support hours under a Principal Framework Provider (who was appointed through a separate
procurement). The Principal Provider retains 70% of the PCN home support hours.
The two Lots requiring additional framework providers in West Norfolk were:
1. King's Lynn (one provider)
2. Fens and Brecks (two providers)
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
7 912 667.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
King's Lynn
II.2.2) Additional CPV code(s)
85312000
II.2.3) Place of performance
NUTS code:
UKH16
II.2.4) Description of the procurement
The Council appointed one framework provider to deliver home support services in King's Lynn Primary Care Network (PCN). The intention is that framework providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 100
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Fens and Brecks
II.2.2) Additional CPV code(s)
85312000
II.2.3) Place of performance
NUTS code:
UKH16
II.2.4) Description of the procurement
The Council awarded agreements to two framework providers to deliver home support services in Fens and Brecks Primary Care Network (PCN). The intention is that framework providers will
deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 100
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2026/S 000-027917
Section V: Award of contract
Lot No: 1
Title: Provision of Home Support Services in West Norfolk Lot 1 - King's Lynn
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
14/09/2026
V.2.2) Information about tenders
Number of tenders received: 10
Number of tenders received from SMEs: 10
Number of tenders received by electronic means: 10
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
The Care Company UK Ltd
06851701
King's Lynn
UK
NUTS: UKH16
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 3 795 012.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Title: Provision of Home Support Services in West Norfolk Lot 2 - Fens and Brecks
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
14/09/2026
V.2.2) Information about tenders
Number of tenders received: 9
Number of tenders received from SMEs: 9
Number of tenders received by electronic means: 9
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
The Care Company UK Ltd
06851701
King's Lynn
UK
NUTS: UKH16
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 4 117 655.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Title: Provision of Home Support Services in West Norfolk Lot 2 - Fens and Brecks
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
14/09/2026
V.2.2) Information about tenders
Number of tenders received: 9
Number of tenders received from SMEs: 9
Number of tenders received by electronic means: 9
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
MASTER CARE LTD
14113286
Norwich
UK
NUTS: UKH15
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 4 117 655.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The High Court of England and Wales
London
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Precise information on deadline(s) for lodging appeals: The Public Contracts Regulations 2015 (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
Proceedings must be brought within 30 days from the date of knowledge (the date on which the economic operator first knew or ought to have known that grounds for starting the proceedings had arisen) unless the Court considers that there is good reason for extending the period within which proceedings may be brought, in which case the Court may extend that period up to a maximum of 3 months from the date of knowledge.
VI.5) Date of dispatch of this notice
14/09/2026