Contract notice
Section I: Contracting
authority
I.1) Name and addresses
University Of Edinburgh
Charles Stewart House, 9-16 Chambers Street
Edinburgh
EH1 1HT
UK
E-mail: jwylie4@ed.ac.uk
NUTS: UKM75
Internet address(es)
Main address: http://www.ed.ac.uk
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00107
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Education
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Integrated Hospitality Technology platform (EPOS, Digital Ordering, Kiosk & CRM Solutions)
II.1.2) Main CPV code
72212110
II.1.3) Type of contract
Services
II.1.4) Short description
The University requires a flexible and scalable software and hardware solution to support the efficient operation of a complex, multi-site catering environment. This solution must seamlessly operate across the full catering estate, which spans a range of commercial operations including: retail, full-service restaurants, bars and hotels.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
48110000
II.2.3) Place of performance
NUTS code:
UKM75
II.2.4) Description of the procurement
The solution must encompass:
EPoS tills to include hand-held POS, with integrated payment options and merchant services.
Digital ordering via a mobile application, enabling:
Order & Pay at Table through QR code scanning or similar
Order-ahead for collection (Click & Collect)
Order for delivery to pre-set locations
Self-service kiosks for fast, intuitive customer ordering, with integrated payment options
Customer reward options applicable & redeemable across all digital ordering, kiosk and EPoS channels. For example: loyalty programmes, meal deals, multi buys, digital stamp-cards, vouchers and gift cards.
Barista and kitchen display systems/screens (KDS) to streamline order management and fulfilment from all order channels
Customer Relationship Management solution to bring all sales and customer data together to provide meaningful insights into customer behaviour and spending patterns, allowing for targeted marketing strategies and personalised offers.
II.2.5) Award criteria
Criteria below:
Quality criterion: Quality
/ Weighting: 80
Cost criterion: Cost
/ Weighting: 20
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 72
This contract is subject to renewal: Yes
Description of renewals:
The contract duration is inclusive of 3 x 12 month optional extensions.
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
The University reserves the right to purchase additional options under this contract. The contract may be modified within its duration, the options for modification have been stipulated in the tender documentation.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
List and brief description of selection criteria:
4B.1.1 Turnover
4B.5.1a-5.2 Insurances
Minimum level(s) of standards required:
4B.1.1 Bidders will be required to have a minimum “general” yearly turnover of 450,000 GBP for the last 3 years
4B.5.1a Professional Risk Indemnity = 5,000,000 GBP per single event
4B.5.1b Employer's (Compulsory) Liability Insurance = 5,000,000 GBP per single event
4B.5.2 All other types of insurance:
Product Liability Insurance = 5,000,000 GBP per single event
Public Liability Insurance = 10,000,000 GBP per single event
III.1.3) Technical and professional ability
List and brief description of selection criteria:
4C.1.2
Minimum level(s) of standards required:
Bidders will be required to provide examples that demonstrate that they have the relevant experience to deliver the services/supplies as described in part II.2.4 of the Contract Notice or the relevant section of the Site Notice and noted below.
Bidders are required to provide minimum of 3 examples of relevant experience of following requirement. This may be from a single supplier solution or a supplier that partners with a third party to deliver the full solution.
The University requires a flexible and scalable software and hardware solution Integrated Hospitality Technology Platform encompassing EPOS, digital ordering, self-service kiosk & CRM solutions to support the efficient management and operation of a complex, multi-site catering environment.
To pass:
1.Each example of experience must demonstrate a catering estate which includes multiple or all of the following commercial operations: retail cafes, full-service restaurants, self-service kiosks, bars
2.Collectively, the examples must demonstrate the ability to provide all of the following requirements. This may be from a single supplier solution or a supplier that partners with a third party to deliver the full solution.
-EPoS tills to include hand-held POS, with integrated payment options.
-Digital ordering via a mobile application, enabling:
Order & Pay at Table through QR code scanning or similar
Order-ahead for collection (Click & Collect)
Order for delivery to pre-set locations
-Self-service kiosks for fast, intuitive customer ordering, with integrated payment options
-Customer reward options applicable & redeemable across all digital ordering, kiosk and EPoS channels. For example: loyalty programmes, meal deals, multi buys, digital stamp-cards, vouchers and gift cards.
-Barista and kitchen display systems/screens (KDS) to streamline order management and fulfilment from all order channels
-Customer Relationship Management solution to bring all sales and customer data together to provide meaningful insights into customer behaviour and spending patterns, allowing for targeted marketing strategies and personalised offers.
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2026/S 000-056883
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
16/10/2026
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
16/10/2026
Local time: 12:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
Estimated timing for further notices to be published:
If all extension periods are utilised, new tender opportunity will likely be published 2031.
VI.3) Additional information
The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 32604. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/
A summary of the expected community benefits has been provided as follows:
The ITT includes detail on the community benefits requirement for this procurement.
(SC Ref:840761)
VI.4) Procedures for review
VI.4.1) Review body
Edinburgh Sheriff Court
Edinburgh
UK
VI.5) Date of dispatch of this notice
16/09/2026