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UK4

Framework Agreement for AI Enabled Transcription Tools

  • First published: 23 September 2026
  • Last modified: 23 September 2026
  • Version: 1
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To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-06bfd7
Published by:
Caerphilly County Borough Council
Authority ID:
AA0272
Publication date:
23 September 2026
Deadline date:
23 October 2026
Notice type:
UK4
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Caerphilly County Borough Council (the “Council”) is seeking to establish a Framework Agreement for AI Enabled Transcription Tools (the “Framework”).

The purpose of the Framework is to support the Council to deliver a range of AI Transcription Tools to meet the varying needs of Council.

The Procurement process will follow an open framework in line with the Procurement Act 2023 for an AI Enabled Transcription Tools for a multi provider framework with capability for mini competition and direct awards (where permissible) with providers who are successful in being awarded to the framework agreement.

All successful Bidder(s) that have met the advertised award criteria will be placed on the framework for competed services, awards following mini-competitions and or Standard Services awards without re-opening competition) (where permissible).

There will be no limit to the number of Suppliers to be awarded to the framework agreement following the evaluation of applications. All Bidders will need to satisfy the advertised award criteria as set out in this document to be placed on the framework agreement.

The Council is seeking to establish a Framework Agreement for the provision of AI-enabled transcription and meeting intelligence tools.

The proposed solutions shall support the recording, transcription, summarisation and management of meetings, discussions and other authorised audio or video content to support a wide range of Council services and business functions.

The Council is seeking solutions that reduce administrative burden, improve efficiency and record keeping, support information management requirements, enhance workplace productivity, support accurate creation of documents and, provide Welsh language capability and accessibility features.

The Framework Agreement is intended to provide the Council with access to a range of compliant AI-enabled transcription solutions that can be procured through call-off arrangements as required.

Full requirements are outlined in the tender documents (ITT)

Full notice text

Scope

Procurement reference

CCBC/PS3014/26/HS

Procurement description

Caerphilly County Borough Council (the “Council”) is seeking to establish a Framework Agreement for AI Enabled Transcription Tools (the “Framework”).

The purpose of the Framework is to support the Council to deliver a range of AI Transcription Tools to meet the varying needs of Council.

The Procurement process will follow an open framework in line with the Procurement Act 2023 for an AI Enabled Transcription Tools for a multi provider framework with capability for mini competition and direct awards (where permissible) with providers who are successful in being awarded to the framework agreement.

All successful Bidder(s) that have met the advertised award criteria will be placed on the framework for competed services, awards following mini-competitions and or Standard Services awards without re-opening competition) (where permissible).

There will be no limit to the number of Suppliers to be awarded to the framework agreement following the evaluation of applications. All Bidders will need to satisfy the advertised award criteria as set out in this document to be placed on the framework agreement.

The Council is seeking to establish a Framework Agreement for the provision of AI-enabled transcription and meeting intelligence tools.

The proposed solutions shall support the recording, transcription, summarisation and management of meetings, discussions and other authorised audio or video content to support a wide range of Council services and business functions.

The Council is seeking solutions that reduce administrative burden, improve efficiency and record keeping, support information management requirements, enhance workplace productivity, support accurate creation of documents and, provide Welsh language capability and accessibility features.

The Framework Agreement is intended to provide the Council with access to a range of compliant AI-enabled transcription solutions that can be procured through call-off arrangements as required.

Full requirements are outlined in the tender documents (ITT)

Main category

Goods

Delivery regions

  • UKL16 - Gwent Valleys

Total value (estimated, excluding VAT)

8000000.00 GBP to 8000000.00GBP

Contract dates (estimated)

01 December 2026, 00:00AM to 30 November 2029, 23:59PM

Extension end date (if all the extensions are used): 30 November 2034

Is a framework being established?

Yes

Is this an open framework scheme?

Yes

Contracting authority

Caerphilly County Borough Council

Identification register:

  • GB-PPON

Address 1: Penallta House, Tredomen Park

Town/City: Hengoed

Postcode: CF82 7PG

Country: United Kingdom

Website: www.caerphilly.gov.uk

Public Procurement Organisation Number: PWHP-2369-JPYL

Contact name: Helen Sellwood

Email: procurement@caerphilly.gov.uk

Organisation type: Public authority - sub-central government

Devolved regulations that apply: Wales

Procedure

Procedure type

Open procedure

Is the total value above threshold?

Above threshold

Trade agreements

Government Procurement Agreement (GPA)

Framework

Percentage fee charged to suppliers

0%

Open framework scheme end date (estimated)

30 November 2034, 23:59PM

Maximum number of suppliers

99

Award method when using the framework

With and without reopening competition

Framework operation description

All providers awarded to the framework will be subject to further call for mini competition and direct awards (where permissible) full details are in the ITT

Lots

Divided into 1 lots

Lot number: 1

CPV classifications

  • 79550000 - Typing, word-processing and desktop publishing services
  • 48000000 - Software package and information systems
  • 72212314 - Voice recognition software development services
  • 72000000 - IT services: consulting, software development, Internet and support

Delivery regions

  • UKL16 - Gwent Valleys

Lot value (estimated)

8000000.00 GBP Excluding VAT

9600000.00 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Contract start date (estimated)

01 December 2026, 00:00AM

Contract end date (estimated)

30 November 2029, 23:59PM

Extension end date (estimated)

30 November 2034, 23:59PM

Can the contract be extended?

Yes

Description of extensions

The initial framework agreement shall operate for a period of up to three (3) years. Prior to its expiry, the Contracting Authority may undertake a refresh process and award a successor framework agreement. Subsequent framework agreements may each operate for a period of up to five (5) years, provided that the total duration of the Open Framework scheme does not exceed eight (8) years from the award of the first framework agreement.

Award criteria

Weighting description

Quality

Type: quality

Name

Quality

Description

Quality 100%

Submission

Tender submission deadline

23 October 2026, 12:00PM

Enquiry deadline

16 October 2026, 17:00PM

Date of award of contract

23 November 2026, 23:59PM

Submission address and any special instructions

https://supplierlive.proactisp2p.com/Account/Login

May tenders be submitted electronically?

Yes

Languages that may be used for submission

  • English
  • Welsh

Documents

ID

conflictOfInterest

Document type

Conflict of interest

Description

Not published

Coding

Commodity categories

ID Title Parent category
72000000 IT services: consulting, software development, Internet and support Computer and Related Services
48000000 Software package and information systems Computer and Related Services
79550000 Typing, word-processing and desktop publishing services Office-support services
72212314 Voice recognition software development services Programming services of application software

Delivery locations

ID Description
100 UK - All

Document family

Notice details
Publication date:
30 June 2026
Deadline date:
18 July 2026 23:59
Notice type:
UK2
Version:
1
Authority name:
Caerphilly County Borough Council
Publication date:
23 September 2026
Deadline date:
23 October 2026 12:00
Notice type:
UK4
Version:
1
Authority name:
Caerphilly County Borough Council

About the buyer

Main contact:
n/a
Admin contact:
n/a
Technical contact:
n/a
Other contact:
n/a

Further information

Date Details

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.