Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
EAST SUFFOLK AND NORTH ESSEX NHS FOUNDATION TRUST
RDE
Colchester District General Hospital,Turner Road
COLCHESTER
CO45JL
UK
Contact person: Edward Outen
E-mail: commissioning@esneft.nhs.uk
NUTS: UKH34
Internet address(es)
Main address: https://www.esneft.nhs.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
ESNEFT3327 Liberty Converse CX (Digital & Voice Edition)
Reference number: ESNEFT3327
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
The Care Coordination Centre (CCC) is the 24-hour, 7-day single point of access for community services across East and West Suffolk. It manages high volumes of telephone calls and electronic referrals and coordinates access to a wide range of community services, including Integrated Neighbourhood Teams, REACT services and specialist community services across both East and West Suffolk.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
205 416.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
The Care Coordination Centre (CCC) is the 24-hour, 7-day single point of access for community services across East and West Suffolk. It manages high volumes of telephone calls and electronic referrals and coordinates access to a wide range of community services, including Integrated Neighbourhood Teams, REACT services and specialist community services across both East and West Suffolk.
II.2.5) Award criteria
Cost criterion: Cost Weighting
/ Weighting: 60
Cost criterion: Quality Weighting
/ Weighting: 30
Cost criterion: Social Value Weighting
/ Weighting: 10
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Sole Provider of Provided Solution
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
21/09/2026
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Netcall Technology Limited
02831215
Bedford
MK41 7PH
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 205 416.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
East Suffolk North Essex Foundation Trust
Colchester
CO4 5JL
UK
VI.5) Date of dispatch of this notice
22/09/2026