Prior information notice
This notice is for prior information only
Section I: Contracting
authority
I.1) Name and addresses
The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)
1 South Gyle Crescent.
Edinburgh
EH12 9EB
UK
Telephone: +44 1312756000
E-mail: nss.e-fcategory@nhs.scot
NUTS: UKM
Internet address(es)
Main address: http://publicservicesdelivery.scot/about/procurement/
Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.3) Communication
Additional information can be obtained from the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
NP50827 Hygiene Paper Products and Associated Dispenser Systems
II.1.2) Main CPV code
33760000
II.1.3) Type of contract
Supplies
II.1.4) Short description
Commencement of a new procurement process for the supply of hygiene paper products and associated dispenser systems.
The procurement will include, but is not limited to:
Toilet tissue
Paper hand towels
Couch rolls
Associated dispenser systems
Installation and implementation services
Maintenance and support services
PSD Scotland intends to establish a national sole-supplier contract for NHS Scotland organisations.
The procurement is expected to include the replacement and implementation of a new dispenser estate across NHS Scotland Health Boards and Special Health Boards.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
33760000
33761000
33763000
33770000
33771000
33772000
42968200
42968300
44411000
II.2.3) Place of performance
NUTS code:
UKM
II.2.4) Description of the procurement
PSD Scotland intends to establish a national sole-supplier contract for the provision of hygiene paper products and associated dispenser systems on behalf of participating NHS Scotland Health Boards and Special Health Boards.
The contract is expected to include, but is not limited to:
- Toilet tissue products;
- Paper hand towels;
- Couch rolls;
- Associated dispenser systems and accessories;
- Site surveys and implementation planning;
- Supply, installation and commissioning of replacement dispenser systems;
- Project management and mobilisation support;
- Removal, recycling and/or disposal of existing dispenser infrastructure;
- Maintenance, warranty and support services; and
- Performance management, reporting and continuous improvement activities.
The procurement will support the replacement and implementation of a standardised dispenser estate across participating NHS Scotland organisations through a phased national implementation programme.
PSD Scotland is seeking a commercial model whereby dispenser infrastructure is supplied, installed and maintained without requiring upfront capital investment from participating NHS Scotland organisations. The successful supplier will be expected to recover its investment through the commercial arrangements established under the contract.
Recognising the scale of investment required to deliver a national dispenser replacement programme, PSD Scotland anticipates that the contract will be of sufficient duration to enable the successful supplier to recover implementation and dispenser infrastructure costs whilst delivering value for money over the life of the contract.
Participating organisations will be expected to implement and utilise the awarded solution for the duration of the contract. No minimum expenditure or volume commitment is proposed, and purchasing activity will remain dependent upon operational requirements.
A key objective of the procurement is to establish a non-proprietary dispenser estate that supports future competition and long-term flexibility. Dispenser systems must not be restricted to a single supplier's consumable products and should facilitate the use of equivalent and compatible consumables from multiple manufacturers. The solution should minimise dependency on proprietary systems and support NHS Scotland's ability to undertake future competitive procurements for hygiene paper consumables.
PSD Scotland is seeking solutions that provide long-term sustainability, resilience and value for money, including arrangements whereby ownership of the dispenser estate transfers to NHS Scotland at an agreed point during or following the contract term.
Suppliers are invited to provide feedback on contract duration, implementation methodologies, dispenser compatibility standards, asset ownership models, lifecycle management approaches, sustainability opportunities and contractual mechanisms that support supplier investment whilst delivering long-term value for NHS Scotland.
II.3) Estimated date of publication of contract notice:
29/01/2027
Section IV: Procedure
IV.1) Description
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section VI: Complementary information
VI.3) Additional information
This Prior Information Notice (PIN) is intended to notify the market of PSD Scotland's forthcoming procurement for Hygiene Paper Products and Associated Dispenser Systems and to seek supplier feedback to support the development of the procurement strategy, contract structure, specification and tender documentation.
This PIN is for information and market engagement purposes only and does not constitute a call for competition, contract notice or invitation to tender.
PSD Scotland invites interested suppliers to complete the associated Request for Information (RFI) by 23rd October 2026, available here:
https://forms.cloud.microsoft/e/t8zVN61jEx
The RFI seeks market feedback on:
Supplier capability and capacity to deliver a national hygiene paper products and dispenser solution.
National dispenser replacement and implementation programmes.
Dispenser interoperability and compatibility with equivalent consumables from multiple manufacturers.
Contract duration and commercial models that support dispenser investment and transfer of asset ownership to NHS Scotland.
Implementation timescales, risks and information requirements.
Alternative solutions, innovation, sustainability opportunities and supply chain resilience.
PSD Scotland may also undertake further supplier engagement activities, including supplier briefing sessions and/or individual supplier meetings, to inform the development of the procurement strategy and requirements.
Participation in the market engagement process will not confer any advantage or disadvantage in any subsequent procurement exercise. Responses will be used solely to inform the development of the proposed procurement.
This PIN and associated RFI do not form part of any formal procurement process and do not commit PSD Scotland to commence a procurement procedure or award any contract.
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NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=840735.
(SC Ref:840735)
VI.5) Date of dispatch of this notice
24/09/2026