Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS North East London Integrated Care Board
QMF
20 Churchill Place
Canary Wharf, London
E14 5HJ
UK
Contact person: Rotna Rahman
E-mail: hub.queries@nhs.net
NUTS: UKI
Internet address(es)
Main address: https://northeastlondon.icb.nhs.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
NEL Interpreting and Translation Service
Reference number: PRJ 4026
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
NHS North East London (NEL) Integrated Care Board (ICB) are commissioning Interpretation and Translations services for general practice including face to face, telephone, video and British Sign Language (BSL) covering Barking and Dagenham, Havering, Newham, Redbridge and Waltham Forest.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
2 555 416.99
GBP
II.2) Description
II.2.2) Additional CPV code(s)
85000000
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
NHS North East London (NEL) Integrated Care Board (ICB) are commissioning Interpretation and Translations services for general practice including face to face, telephone, video and British Sign Language (BSL) covering Barking and Dagenham, Havering, Newham, Redbridge and Waltham Forest.
The Procurement is being managed by NHS London Commercial Hub (NHS LCH) hosted by NHS North East London, on behalf of NEL ICB, in connection with a Mini Competition under SBS Framework, Interpreting and Translation Services, Reference: SBS/10519, Lot 6, One Stop Shop.
This contract will go live on 1st December 2026. The initial contract will be for 36 months with an option to extend by 12 months at the discretion of NEL ICB.
II.2.5) Award criteria
Quality criterion: Procurement Specific Questionnaire
/ Weighting: 0
Quality criterion: Technical Envelope
/ Weighting: 70
Cost criterion: Financial Model
/ Weighting: 30
II.2.11) Information about options
Options:
Yes
Description of options:
12 Month extension subject to authority approval
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2020/S 123-123456
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
25/09/2026
V.2.2) Information about tenders
Number of tenders received: 14
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Word360 Limited
05498277
Edgbaston, Birmingham
B15 1NP
UK
NUTS: UKI
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 2 555 416.99
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This is in relation to the NHS Shared Business Services Limited Interpretation and Translation Framework - Lot 6. Please refer to the notice below
https://www.find-tender.service.gov.uk/Notice/081926-2025
VI.4) Procedures for review
VI.4.1) Review body
NHS North East London ICB
LONDON
UK
VI.5) Date of dispatch of this notice
25/09/2026