Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS West and North London Integrated Care Board
Ferguson House, 15 Marylebone Road
London
NW1 5JD
UK
Contact person: Helen Hewitt
E-mail: helen.hewitt11@nhs.net
NUTS: UKI32
Internet address(es)
Main address: https://www.westandnorthlondon.icb.nhs.uk
Address of the buyer profile: https://www.westandnorthlondon.icb.nhs.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
North West London Primary Care Enhanced Community Services
Reference number: C467627
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
The North West London Enhanced Services Single Offer provides a range of community-based services for patients registered with Hounslow GP practices, delivered through GP practices and Primary Care Network (PCN) hubs. The services are designed to provide timely, high-quality care closer to home, reduce avoidable hospital activity and improve patient outcomes. The offer includes respiratory and cardiovascular diagnostics, mental health support, phlebotomy, wound care, and specialist diabetes management. Services will be delivered by appropriately trained staff in accordance with evidence-based practice, clear referral pathways, and robust clinical governance arrangements. The offer promotes equitable access, early diagnosis, prevention, proactive management of long-term conditions and integrated multidisciplinary working, with a focus on reducing health inequalities and providing personalised, patient-centred care.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
21 727 946.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKI75
Main site or place of performance:
Heart of Hounslow Centre for Health located at 92 Bath Road, Hounslow, London, TW3 3EL
II.2.4) Description of the procurement
- the services to be provided are Primary Care Enhanced Services to patients that are registered with a GP surgery in the London Borough of Hounslow;<br/>- an award has been made following direct award process A;<br/>- the lifetime value of the contract is £21,727,946 excluding VAT across all the Hounslow five Primary Care Networks (PCNs) (C/O NHS West London NHS Trust)as follows:<br/>1. Brentworth PCN £3,779,950<br/>2. Chiswick PCN £2,458,579<br/>3. Feltham and Bedfont PCN £5,342,688<br/>4. Great West Road PCN £4,213,421<br/>5. Hounslow Health PCN £5,933,308<br/>- the dates between which these services are to be provided is from 01 April 2026 to 31 March 2028 (24 months). (Note that this is a retrospective start date).
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Due to the nature of the health care services the existing provider (West London NHS Trust C/O Brentworth PCN, Chiswick PCN, Feltham and Bedfont PCN, Hounslow Health PCN) is the only realistic capable provider (group of providers - five PCNs) for the relevant authority’s specific requirements, therefore direct award process A applies given the nature and the scale of the service within the local vicinity (Hounslow) for patients and that are registered with a GP surgery in Hounslow, and so only surgeries in Hounslow with a registered list of Hounslow patients can provide this service (namely a PCN), meaning there is no realistic alternative to the existing provider (five PCNs)
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
17/09/2026
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
West London mental health
00000N/A
350 Euston Rd, Fitzrovia
London
NW1 3AX
UK
NUTS: UK
Internet address(es)
URL: https://www.westlondon.nhs.uk/
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 16 043 417.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This is a Provider Selection Regime (PSR) confirmation of contract award. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 nor the Procurement Act 2023 do not apply to this award. The Contracting Authority's delegated officers/decision-makers have made the award decision.<br/><br/>An award has been made to West London NHS Trust that was formerly the name of West London Mental Health NHS Trust. For the purpose of publishing this contract award notice (confirmation) the awarded supplier name is in the name of West London Mental Health NHS Trust i.e., the former name of West London NHS Trust.
VI.4) Procedures for review
VI.4.1) Review body
NHS West and North London Integrated Care Board
Ferguson House, 15 Marylebone Road
London
NW1 5JD
UK
Internet address(es)
URL: https://www.westandnorthlondon.icb.nhs.uk
VI.5) Date of dispatch of this notice
28/09/2026