Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS Kent and Medway Integrated Care Board
2nd floor Gail House Lower Stone Street
Maidstone
ME15 6NB
UK
Contact person: Tutu Odunsi
E-mail: tutu.odunsi2@nhs.net
NUTS: UKJ41
Internet address(es)
Main address: https://www.kentandmedway.icb.nhs.uk/
Address of the buyer profile: https://www.kentandmedway.icb.nhs.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Crisis Recovery House in Medway
II.1.2) Main CPV code
85144000
II.1.3) Type of contract
Services
II.1.4) Short description
NHS Kent and Medway Integrated Care Board have undertaken a procurement process for a Crisis Recovery House Service in Medway.<br/>The contract duration will be for an initial period of 3 years with an option to extend for up to a further 2 years as required.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
2 995 365.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKJ4
II.2.4) Description of the procurement
NHS Kent and Medway Integrated Care Board have undertaken a procurement process for a Crisis Recovery House Service.<br/>The contract duration will be for an initial period of 3 years with an option to extend for up to a further 2 years as required.<br/>The objective of this procurement is to commission a Crisis Recovery House in Medway. The house is already in operation. The crisis recovery house will be for when someone is experiencing a period of acute psychological distress, associated with a mental health problem (which may or may not have been given a formal diagnosis). The crisis may be a sudden deterioration of an existing mental health difficulty or they may be experiencing mental health difficulties for the first time. They need immediate treatment and/or care and/or support in order to prevent further deterioration in their mental or physical wellbeing and to help avoid hospital admission.<br/>The rationale for the development of this service centres around how it can:<br/>1) Provide positive outcomes for people in Psychological or Mental Health Crisis who require urgent and intensive support.<br/>2) Provide an alternative to an Acute Psychiatric Inpatient Admission<br/>3) Reduce impact on the wider Mental Health Urgent and Emergency Care services (Liaison Psychiatry, Rapid Response, Home Treatment, Section 136 Health Based Place of Safety<br/>Inpatient Services)<br/>A Crisis Recovery House is a service that offers short-term residential mental health crisis, interventions and support for a duration of up to 7 days, for individuals who are experiencing mental health crisis. Analysis of local NHS Mental Health inpatient admissions evidences a<br/>cohort of inpatients whose needs could be met in a Crisis Recovery House as an alternative to inpatient admission which will offer significant benefits to service users. Crisis Recovery Houses can prevent possible hospital admission and ensure only those who are acutely unwell or at very<br/>high risk of suicide are admitted to hospital. Crisis Recovery Houses are embedded within a number of ICSs, with a number of positive outcomes including high service user satisfaction and decreased reliance upon acute inpatient admission.<br/><br/>This notice is an intention to award a contract under the Competitive Process<br/><br/>This contract relates to an existing service with the intention to award being made to an existing provider.<br/><br/>The Contract will commence April 2027 for 3 years with the Commissioner having the option to extend the Contract for a further 2 years.
II.2.5) Award criteria
Quality criterion: Quality & Innovation
/ Weighting: 28%
Quality criterion: Integration, collaboration & service sustainability
/ Weighting: 33%
Quality criterion: Improving access, reducing health inequalities and facilitating choice
/ Weighting: 9%
Quality criterion: Social Value
/ Weighting: 10%
Cost criterion: Value
/ Weighting: 20%
II.2.11) Information about options
Options:
Yes
Description of options:
The contract may be extended for up to 2 years
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2026/S 000-034171
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
29/09/2026
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Hestia Housing and Support
02020165
68 Alie St, London, E1 8PX
London
E1 8PX
UK
Telephone: +44 7896240666
E-mail: contact.health@hestia.org
NUTS: UKI4
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 2 995 365.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This is a Provider Selection Regime (PSR) intention to award notice.<br/><br/>The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 23:59 on the XXXXXX. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.<br/><br/>Written representations should be sent to william.clark7@nhs.net.<br/><br/>Award decision-makers - Kent & Medway ICB Strategic Commissioning Sub-group.<br/><br/>Conflicts of Interest: TBC<br/><br/>The lifetime value of the contract is expected to be £2,995,365<br/><br/>The Key Criteria used and weighted by the authority were as follows:<br/><br/>Quality and Innovation 28%<br/><br/>Value 20%<br/><br/>Integration, collaboration, and service sustainability 33%<br/><br/>Improving access, reducing health inequalities, and facilitating choice 9%<br/><br/>Social value 10%<br/><br/>The rationale for this was based on the detailed list of all requirements according to the specification and requirements of the integrated care system.
VI.4) Procedures for review
VI.4.1) Review body
NHS England
Wellington House, 133-135 Waterloo Rd
London
SE1 8UG
UK
E-mail: england.commercialqueries@nhs.net
Internet address(es)
URL: https://www.england.nhs.uk/
VI.5) Date of dispatch of this notice
29/09/2026