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Accessibility Statement


Using this website

This website is run by Proactis Tenders Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


This website’s accessibility

We know some parts of this website aren’t fully accessible:

  • the text won’t reflow in a single column when you zoom in to 400%
  • some links do not show appropriate description when hovered over
  • some videos do not have captions
  • some sections are not marked as lists (ex Buyer Name navigation)
  • there are some links that are not underlined
  • some elements link to anchors that don’t exit
  • the language of every page in some pages is not specified in HTML
  • some form controls do not have labels and legend
  • not every page has got a headings and some tables do not have headers

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 4 business days.


Reporting accessibility issues with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us via our ‘Contact us’ form. Please include as much detail about the issue as you can.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).


Contacting us by phone or visiting us in person

We provide a ‘contact us’ form for people who are D/deaf, hearing impaired or have a speech impediment.

Contact us via our 'Contact us' form.


Technical information about this website’s accessibility

Proactis Tenders Ltd. is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 .


Issues with technology

The text won’t reflow in a single column when you zoom in to 400%.

We’ve assessed the cost of fixing these issues and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when we next do a major redevelopment of the website.


Issues with Text

Some links do not show appropriate description when hovered over.

Some sections are not marked as lists (ex Buyer Name navigation)

There are some links that are not underlined.

Some form controls do not have labels and legend.

Not every page has got a headings and some tables do not have headers

We plan to fix the existing links as soon as possible. When we publish new content we’ll make sure link text meets accessibility standards.


Issues with PDFs and other documents

Many of our PDF documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDF documents are essential to providing our services. For example, we have PDF documents with information on how users can access our services.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.


Issues with images, video and audio

Some of our videos do not have captions.

We plan to add alt text to images on the home page as soon as possible. We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


Issues with interactive elements and transactions

Some elements link to anchors that don’t exit.

HTML do not specify the language of every page in some pages.


We plan to fix all the issues mentioned in the section as soon as possible.


How we tested this website

This website is continuously tested by us through Service called Silktide and it was last tested on the 29th of July 2020. The test was carried out by Proactis Tenders Limited using the service called Silktide.

During the test we carried out on the 29th of July we tested all the pages that users can access before logging into their registration.


What we are doing to improve accessibility

We are planning to continuously test all pages of our portal in order to identify any accessibility issues. We are planning to resolve any known issues as an ongoing project as and when we find the details of those.


This statement was prepared on the 27th of August 2020. It was last updated on the 12th of November 2021.