Contract award notice
Results of the procurement procedure
Section I: Contracting
authority
I.1) Name and addresses
National Assembly for Wales Commission
National Assembly for Wales, Ty Hywel, Cardiff Bay
Cardiff
CF99 1NA
UK
Telephone: +44 3002006549
E-mail: helena.heath@assembly.wales
NUTS: UKL22
Internet address(es)
Main address: www.assemblywales.org/abthome/abt-procurement.htm
Address of the buyer profile: http://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0424
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: Devolved Legislation
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
IT Service Management System
Reference number: 1152
II.1.2) Main CPV code
72260000
II.1.3) Type of contract
Services
II.1.4) Short description
The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Management, Knowledge Management and Asset and Configuration Management).
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
166 320.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
72260000
72261000
72263000
72265000
72266000
72268000
II.2.3) Place of performance
NUTS code:
UKL22
Main site or place of performance:
National Assembly for Wales, Ty Hywel, Cardiff Bay, CF99 1NA
II.2.4) Description of the procurement
The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Management, Knowledge Management and Asset and Configuration Management).
II.2.5) Award criteria
Quality criterion: Delivery of Requirements
/ Weighting: 36
Quality criterion: Supplier Presentation
/ Weighting: 13
Quality criterion: Supplier Site Visits
/ Weighting: 13
Quality criterion: Service Levels
/ Weighting: 8
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2018/S 025-053888
Section V: Award of contract
Contract No: 1152
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
20/06/2018
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 5
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Freshworks
35 Kings Street
London
WC2E 8JG
UK
Telephone: +44 7592179284
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 166 320.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
Suppliers will need to be registered on the Bravo Solution portal in order to obtain the Pre-Qualification Questionnaire
(PQQ) and view the supporting Procurement documents. If you are not already registered you can register by going to
www.etenderwales.bravosolution.co.uk. It is free to register on this portal. Once registered:-
- Click the 'Open Access PQQs' link
- Click on the relevant PQQ to access the content (pqq_32451 - IT Service Management System)
- Click the 'Express Interest' button in the 'Actions' box on the left-hand side of the page. This will move the PQQ into
your 'My PQQs' page
- Click on the PQQ code. You can now access any attachments by clicking the 'Settings and Buyer Attachments' in the
'Actions' box
- You can now choose to 'Reply' to the PQQ and submit your response
Please note that the Procurement documents will be uploaded into the 'Supplier Attachments' area under 'Settings' for all
suppliers to view.
(WA Ref:82940)
VI.4) Procedures for review
VI.4.1) Review body
National Assembly for Wales Commission
National Assembly for Wales, Ty Hywel, Cardiff Bay
Cardiff
CF99 1NA
UK
Telephone: +44 2920898607
Internet address(es)
URL: www.assemblywales.org/abthome/abt-procurement.htm
VI.5) Date of dispatch of this notice
21/06/2018