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03 Contract Award Notice - Successful Supplier(s)

Welsh and English Translation and Interpretation Services for National Assembly for Wales

  • First published: 28 March 2017
  • Last modified: 28 March 2017

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-kuma6s-056947
Published by:
Senedd Cymru / Welsh Parliament
Authority ID:
AA0424
Publication date:
28 March 2017
Deadline date:
-
Notice type:
03 Contract Award Notice - Successful Supplier(s)
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The provision of Welsh and English translation and interpretation services. A number of suppliers have entered into a framework agreement to provide these services under lots. The Assembly’s aim with this call-off contract is to work with a limited number of trusted and reliable translators in order to ensure that all output of the Translation and Reporting Service (the Service) is of the highest quality, is consistent with respect to house style and makes the best use of technology in order to improve efficiency. Suppliers will be expected to show a commitment to undertake work regularly for the Assembly. CPV: 79530000, 79530000, 79530000, 79530000, 79530000, 79530000.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting authority

I.1) Name and addresses

National Assembly for Wales Commission

National Assembly for Wales, Ty Hywel, Cardiff Bay

Cardiff

CF99 1NA

UK

Telephone: +44 3002007363

E-mail: adeyanju.bakare@assembly.wales

NUTS: UKL22

Internet address(es)

Main address: www.assemblywales.org/abthome/abt-procurement.htm

Address of the buyer profile: http://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0424

I.2) Joint procurement

The contract is awarded by a central purchasing body

I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

Other: National Assembly for Wales

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Welsh and English Translation and Interpretation Services for National Assembly for Wales

Reference number: 1129

II.1.2) Main CPV code

79530000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The provision of Welsh and English translation and interpretation services.

A number of suppliers have entered into a framework agreement to provide these services under lots.

The Assembly’s aim with this call-off contract is to work with a limited number of trusted and reliable translators in order to ensure that all output of the Translation and Reporting Service (the Service) is of the highest quality, is consistent with respect to house style and makes the best use of technology in order to improve efficiency. Suppliers will be expected to show a commitment to undertake work regularly for the Assembly.

II.1.6) Information about lots

This contract is divided into lots: Yes

II.1.7) Total value of the procurement

Value excluding VAT: 1 000 000.00  GBP

II.2) Description

Lot No: 1

II.2.1) Title

Simultaneous translation for Constituency/Regional & Assembly Commission

II.2.2) Additional CPV code(s)

79530000

II.2.3) Place of performance

NUTS code:

UKL22


Main site or place of performance:

Cardiff

II.2.4) Description of the procurement

Constituency/regional - Welsh to English interpretation commissioned by Assembly Members or their staff for non-party-political constituency/regional meetings and events and other external, non-party-political meetings and events - GBP40k.

Assembly Commission - Welsh to English interpretation commissioned by the Service for Assembly Commission meetings and events held on the Assembly estate and elsewhere - GBP40k.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 70

Price / Weighting:  30

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

Members’ constituency work

II.2.2) Additional CPV code(s)

79530000

II.2.3) Place of performance

NUTS code:

UKL22


Main site or place of performance:

Cardiff

II.2.4) Description of the procurement

Assembly Members or their support staff will contact the successful contractor directly in Welsh or English requesting translations of various types of documents of varying lengths e.g. letters, surgery notes, posters but more commonly these are shorter requests with a tight deadline. The successful contractor will need to have a designated e-mail address and phone number to deal with this work and be available between 9:00 and 17:00 from Monday to Friday.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 70

Price / Weighting:  30

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 3

II.2.1) Title

English to Welsh Language Translation comprising general translation, Research service work & Legal work

II.2.2) Additional CPV code(s)

79530000

II.2.3) Place of performance

NUTS code:

UKL22


Main site or place of performance:

Cardiff

II.2.4) Description of the procurement

General – Documents of various lengths but more commonly lengthy committee reports with a very tight deadline - total value is GBP120k.

Research Service work - Research Service blogs or briefs. A brief is a private document produced to facilitate discussions between Members in committee meetings. It also includes suggestions of questions a Member may wish to ask a witness. You will need to be aware that certain sections of a brief will be read in public with indicative spend of approximately GBP180k.

Legal work -Translation of Bills, Explanatory Memoranda, amendments to Bills or other documents of technical content with indicative spend of approximately GBP32k.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 70

Price / Weighting:  30

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 4

II.2.1) Title

Welsh to English Traslation

II.2.2) Additional CPV code(s)

79530000

II.2.3) Place of performance

NUTS code:

UKL22


Main site or place of performance:

Cardiff

II.2.4) Description of the procurement

The appointed provider will be expected to translate correspondence sent by external organisations into English in order to enable staff and/or Members to understand the content.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 70

Price / Weighting:  30

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 5

II.2.1) Title

Record of Proceedings (English to Welsh Translation)

II.2.2) Additional CPV code(s)

79530000

II.2.3) Place of performance

NUTS code:

UKL22


Main site or place of performance:

Cardiff

II.2.4) Description of the procurement

Tuesday’s Plenary Proceedings (English > Welsh) - Fixed rate of GBP70 within 2 days of receiving the work.

The work will be sent to the contractor by 12:00 on Wednesday and will be returned by 12:00 on Friday - Indicative spend of approximately GBP260k.

Wednesday’s Plenary Proceedings (English >Welsh) - Fixed rate of GBP70 within 2 days of receiving the work.

The work will be sent to the contractor by 12:00 on Thursday and will be returned by 12:00 on Monday.Indicative spend of approximately GBP260k.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 70

Price / Weighting:  30

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2016/S 226-411697

Section V: Award of contract

Lot No: 1

Title: Simultaneous translation for Constituency/Regional & Assembly Commission

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

13/03/2017

V.2.2) Information about tenders

Number of tenders received: 22

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Cofus Cyf

29 Haywain Court, Pen-y-bont ar Ogwr

Pen-y-bont ar Ogwr

CF31 2ED

UK

Telephone: +44 1656679773

NUTS: UKL17

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

CYMEN CYF.

Pen deitsh,

CAERNARFON

LL55 2AY

UK

Telephone: +44 1286674409

NUTS: UKL

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

EWROLINGO CYF

EWROLINGO CYF, 22 MAES-Y-GRUG

BRIDGEND

CF31 5DD

UK

Telephone: +44 1656668603

Fax: +44 1656668603

NUTS: UKL17

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Nerys Hurford Cyf./Ltd

8 Clos Llewellyn, Creigiau

Cardiff

CF15 9JR

UK

Telephone: +44 7801657370

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Prysg

15 St Andrews Crescent,

Caerdydd

CF10 3DB

UK

Telephone: +44 2920668081

Fax: +44 2920668085

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Testun Cyf

Ty Norfolk, 59 Heol Siarl

Caerdydd

CF10 2GD

UK

Telephone: +44 2920231722

Fax: +44 2920801670

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Trosol

1 Cwrt y Parc, Parc Ty Glas, Llanisien

Caerdydd

CF14 5GH

UK

Telephone: +44 2920750760

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Geiriau Gwyn

Gwyndeb, Berthen Gron

Penrhyndeudraeth

LL48 6NP

UK

Telephone: +44 1766771849

Fax: +44 1766771011

NUTS: UKL

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Nico

18 Chargot Road, Llandaf

Caerdydd

CF5 1EW

UK

Telephone: +44 7875844478

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Trywydd Cyf

Y Llwyfan, Heol y Coleg

Caerfyrddin

SA31 3EQ

UK

Telephone: +44 1558825336

NUTS: UKL

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 80 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 2

Title: Members’ constituency work

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

13/03/2017

V.2.2) Information about tenders

Number of tenders received: 22

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Cofus Cyf

29 Haywain Court, Pen-y-bont ar Ogwr

Pen-y-bont ar Ogwr

CF31 2ED

UK

Telephone: +44 1656679773

NUTS: UKL17

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Cwmni DB Cyf

Cwmni DB Cyf, 62 Waterloo Road Pen-y-lan

CAERDYDD

CF23 9BH

UK

Telephone: +44 2920486677

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

EWROLINGO CYF

EWROLINGO CYF, 22 MAES-Y-GRUG

BRIDGEND

CF31 5DD

UK

Telephone: +44 1656668603

Fax: +44 1656668603

NUTS: UKL17

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Meta Translation Company

Meta Translation Company, Ty’r Pwll

Llanfechain

SY22 6XQ

UK

Telephone: +44 1691828915

NUTS: UKL1

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Nico

18 Chargot Road, Llandaf

Caerdydd

CF5 1EW

UK

Telephone: +44 7875844478

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Prysg

15 St Andrews Crescent,

Caerdydd

CF10 3DB

UK

Telephone: +44 2920668081

Fax: +44 2920668085

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

SIMPSON SOFT SERVICES (UK) LTD

SIMPSON SOFT SERVICES (UK) LTD, Bishop House North

MAIDENHEAD

SL6 0NX

UK

NUTS: UKI

The contractor is an SME: No

V.2.3) Name and address of the contractor

Testun Cyf

Ty Norfolk, 59 Heol Siarl

Caerdydd

CF10 2GD

UK

Telephone: +44 2920231722

Fax: +44 2920801670

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Trosol

1 Cwrt y Parc, Parc Ty Glas, Llanisien

Caerdydd

CF14 5GH

UK

Telephone: +44 2920750760

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Calan

62a High Street,

Cowbridge

CF71 7AH

UK

Telephone: +44 1446771345

Fax: +44 1446771545

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Clear Translations Ltd

12 Earls Court Road, Penylan

Cardiff

CF23 9DD

UK

Telephone: +44 7588181649

NUTS: UKL22

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 60 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 3

Title: English to Welsh Language Translation comprising general translation, Research service work & Legal work

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

13/03/2017

V.2.2) Information about tenders

Number of tenders received: 22

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Calan

62a High Street,

Cowbridge

CF71 7AH

UK

Telephone: +44 1446771345

Fax: +44 1446771545

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Cofus Cyf

29 Haywain Court, Pen-y-bont ar Ogwr

Pen-y-bont ar Ogwr

CF31 2ED

UK

Telephone: +44 1656679773

NUTS: UKL17

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Cwmni Cyfieithu Canna Translations

47 Mayfield Avenue, Victoria Park

Caerdydd

CF5 1AL

UK

Telephone: +44 2920554567

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Cwmni DB Cyf

Cwmni DB Cyf, 62 Waterloo Road Pen-y-lan

CAERDYDD

CF23 9BH

UK

Telephone: +44 2920486677

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

EWROLINGO CYF

EWROLINGO CYF, 22 MAES-Y-GRUG

BRIDGEND

CF31 5DD

UK

Telephone: +44 1656668603

Fax: +44 1656668603

NUTS: UKL17

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Huw Tegid Roberts

74 Bro Ednyfed

Llangefni

LL77 7WD

UK

Telephone: +44 7989876201

NUTS: UKL1

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Menter a Busnes

54a Bute Street

Cardiff

CF105AF

UK

Telephone: +44 2920467413

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Meta Translation Company

Meta Translation Company, Ty’r Pwll

Llanfechain

SY22 6XQ

UK

Telephone: +44 1691828915

NUTS: UKL1

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Prysg

15 St Andrews Crescent,

Caerdydd

CF10 3DB

UK

Telephone: +44 2920668081

Fax: +44 2920668085

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

SIMPSON SOFT SERVICES (UK) LTD

SIMPSON SOFT SERVICES (UK) LTD, Bishop House North

MAIDENHEAD

SL6 0NX

UK

NUTS: UKI

The contractor is an SME: No

V.2.3) Name and address of the contractor

Tegwen Williams Cyf

Swyn y Grug, 18 Rhodfa Sychnant

Conwy

LL32 8RD

UK

Telephone: +44 1492582548

NUTS: UKL13

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Testun Cyf

Ty Norfolk, 59 Heol Siarl

Caerdydd

CF10 2GD

UK

Telephone: +44 2920231722

Fax: +44 2920801670

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Trosol

1 Cwrt y Parc, Parc Ty Glas, Llanisien

Caerdydd

CF14 5GH

UK

Telephone: +44 2920750760

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Trywydd Cyf

Y Llwyfan, Heol y Coleg

Caerfyrddin

SA31 3EQ

UK

Telephone: +44 1558825336

NUTS: UKL

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Clear Translations Ltd

12 Earls Court Road, Penylan

Cardiff

CF23 9DD

UK

Telephone: +44 7588181649

NUTS: UKL22

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 332 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 4

Title: Welsh to English Traslation

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

13/03/2017

V.2.2) Information about tenders

Number of tenders received: 22

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Clear Translations Ltd

12 Earls Court Road, Penylan

Cardiff

CF23 9DD

UK

Telephone: +44 7588181649

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Calan

62a High Street,

Cowbridge

CF71 7AH

UK

Telephone: +44 1446771345

Fax: +44 1446771545

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Cwmni Cyfieithu Canna Translations

47 Mayfield Avenue, Victoria Park

Caerdydd

CF5 1AL

UK

Telephone: +44 2920554567

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Cwmni DB Cyf

Cwmni DB Cyf, 62 Waterloo Road Pen-y-lan

CAERDYDD

CF23 9BH

UK

Telephone: +44 2920486677

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Menter a Busnes

54a Bute Street

Cardiff

CF105AF

UK

Telephone: +44 2920467413

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Prysg

15 St Andrews Crescent,

Caerdydd

CF10 3DB

UK

Telephone: +44 2920668081

Fax: +44 2920668085

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

SIMPSON SOFT SERVICES (UK) LTD

SIMPSON SOFT SERVICES (UK) LTD, Bishop House North

MAIDENHEAD

SL6 0NX

UK

NUTS: UKI

The contractor is an SME: No

V.2.3) Name and address of the contractor

Testun Cyf

Ty Norfolk, 59 Heol Siarl

Caerdydd

CF10 2GD

UK

Telephone: +44 2920231722

Fax: +44 2920801670

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Trosol

1 Cwrt y Parc, Parc Ty Glas, Llanisien

Caerdydd

CF14 5GH

UK

Telephone: +44 2920750760

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Trywydd Cyf

Y Llwyfan, Heol y Coleg

Caerfyrddin

SA31 3EQ

UK

Telephone: +44 1558825336

NUTS: UKL22

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 28 000.00  GBP

V.2.5) Information about subcontracting

Section V: Award of contract

Lot No: 5

Title: Record of Proceedings (English to Welsh Translation)

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

13/03/2017

V.2.2) Information about tenders

Number of tenders received: 22

The contract has been awarded to a group of economic operators: Yes

V.2.3) Name and address of the contractor

Menter a Busnes

54a Bute Street

Cardiff

CF105AF

UK

Telephone: +44 2920467413

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Testun Cyf

Ty Norfolk, 59 Heol Siarl

Caerdydd

CF10 2GD

UK

Telephone: +44 2920231722

Fax: +44 2920801670

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Trywydd Cyf

Y Llwyfan, Heol y Coleg

Caerfyrddin

SA31 3EQ

UK

Telephone: +44 1558825336

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

BUSINESS LANGUAGE SERVICES LTD

BUSINESS LANGUAGE SERVICES LTD, The Cottages Jones Court Womanby Street

CARDIFF

CF10 1BR

UK

Telephone: +44 2920667666

Fax: +44 2920224925

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Calan

62a High Street,

Cowbridge

CF71 7AH

UK

Telephone: +44 1446771345

Fax: +44 1446771545

NUTS: UKL22

The contractor is an SME: Yes

V.2.3) Name and address of the contractor

Meta Translation Company

Meta Translation Company, Ty’r Pwll

Llanfechain

SY22 6XQ

UK

Telephone: +44 1691828915

NUTS: UKL1

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 520 000.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.3) Additional information

(WA Ref:64235)

VI.4) Procedures for review

VI.4.1) Review body

National Assembly for Wales Commission

National Assembly for Wales, Ty Hywel, Cardiff Bay

Cardiff

CF99 1NA

UK

Telephone: +44 3002006547

E-mail: jan.koziel@assembly.wales

Internet address(es)

URL: www.assemblywales.org/abthome/abt-procurement.htm

VI.4.2) Body responsible for mediation procedures

As above

Cardiff

CF99 1NA

UK

VI.4.4) Service from which information about the review procedure may be obtained

As above

Cardiff

CF99 1NA

UK

VI.5) Date of dispatch of this notice

27/03/2017

Coding

Commodity categories

ID Title Parent category
79530000 Translation services Office-support services

Delivery locations

ID Description
1022 Cardiff and Vale of Glamorgan

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

Document family

Notice details
Publication date:
23 November 2016
Deadline date:
13 January 2017 00:00
Notice type:
02 Contract Notice
Authority name:
Senedd Cymru / Welsh Parliament
Publication date:
28 March 2017
Notice type:
03 Contract Award Notice - Successful Supplier(s)
Authority name:
Senedd Cymru / Welsh Parliament

About the buyer

Main contact:
adeyanju.bakare@assembly.wales
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.