Mobile and Fixed Line Telephony Services

Contract details

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ID:

165735

OCID:

ocds-kuma6s-165735

Contract type:

Services

Procedure type:

Award of a contract without prior publication of a call for competition

Contract award notice ref:

MAY621489

Internal ref:

CCBC/PROC335/26/JT

Contact catergory:

C - Local contract let on behalf of one buyer

Buyer:

Caerphilly County Borough Council

Primary CPV code:

50334000

Additional CPV code(s):

32250000; 32550000; 50334000; 50334100; 50334110; 64212000

Is framework:

Yes

Carbon reduction plan:

Options:

Description:

The Council has awarded a contract for the provision of mobile and fixed telephony services via a direct call-off from the Crown Commercial Service (CCS) Network Services framework. The services support critical corporate and frontline operations, including high-volume inbound contact, out-of-hours provision, and mobile connectivity for approximately 3,500 staff. The award ensures continuity of service, delivers value for money, and aligns mobile and fixed telephony under a single supplier group, reducing operational risk and improving service efficiency.

Purchasing team:

N/a

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Contract dates

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Date awarded:

26 May 2026

Start date:

01 June 2026

End date:

01 June 2029

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Contract extensions

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Extended contract end date:

-

Max extension options available:

36 (months)

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Additional information

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Additional information:

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Contact details

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Contract name:

Jessica Thomas

Contract email:

thomaj11@caerphilly.gov.uk

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