CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

2 Contract Details

2.1

Title

Provision of an Out of Hours and a Community Alarm Telephone Answering Service

2.2

Description of the goods or services required

Pembrokeshire Housing Association is looking to appoint a contractor or contractors to undertake an Out of Hours & a Community Alarm Telephone Answering Service.

We are ideally looking to contract out both services to one contractor but would like your proposal to set out a quotation for each service separately and a quotation for a combined service.

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at http://www.sell2wales.gov.wales/search/search_switch.aspx?ID=65370

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

Annual call volumes for our out of hours emergency service in the last period were 850 calls with outbound calls to contractors and tenants totalling 2,350 minutes. For the purposes of this exercise please base your proposals on 1,000 annual inbound calls during the out of hours period and assume 3 calls per contact – one inbound call to report the emergency, one outbound call to our staff or a contractor to carry out a repair and one outbound call to advise the tenant of the action being taken.

The 24 hour community alarm service is currently offered to approximately 500 older and disabled tenants. This service operates 24 hours a day 365 days a year and enables tenants to get help when they raise the alarm in an emergency. Annual call volumes for community alarm services for the last 12 months were 6100.

Contractors will need to have the software capability to receive calls from the Tunstall equipment installed in the Sheltered Schemes to be able to connect to it and communicate with the individual tenant.

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

2017/Q/03

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

(WA Ref:65370)

The buyer considers that this contract is suitable for consortia bidding.

5.2

Additional Documentation

5.3

Publication date of this notice