CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Out of Hours Repairs Call Handling Service

2.2

Description of the goods or services required

Tenders are invited from suitably experienced operators to provide an Out of Hours Call Handling Service for emergency repairs. This service manages around 10,000 calls annually from our customers who need an emergency repair outside of our normal office hours.

Examples of emergency repairs include:

• no heating or hot water

• no electricity

• no toilet facilities

• a damaged door or window leaving the home insecure

• a severe leak or burst pipe

• a leak that is affecting the electrics

• an unsafe electrical fitting that is sparking or smoking, or bare wiring

The service is required during the below times:

• 5pm-8:30am Monday – Thursday

• 4:30pm Friday through until 8:30am Monday

• All bank holidays

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=81196

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

The term of the contract is for 12 mths scheduled to commence 01 Oct 2018 with the option to extend up to a further 12 mths.

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

BM-P125

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

Please note the date for bidders to access the e-tender system and access tender documentation on the e-tender system (www.etenderwales.bravosolution.co.uk) expires 12 noon on 15 May 2018. Bidders will not be able to access documentation after this time.

The date for clarifications ends 12 noon on the 16 May 2018. Any clarification queries will not be responded to after this time.

The closing date for tenders is 12 noon on the 18 May 2018 via the e-tender system. Late tenders will not be accepted.

All tender queries shall be via the e-tender system.

(WA Ref:81196)

5.2

Additional Documentation

5.3

Publication date of this notice