The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Summary

OCID:: ocds-kuma6s-119256
Published by:: Cardiff University
Authority ID:: AA0258
Publication date:: 01 April 2022
Deadline date:: -
Notice type:: Contract Award Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

Over the next six months, Cardiff University is undergoing a service and technology review of its CRM approach to include the following: Services review (people and processes) an audit of our current CRM human resource structures, responsibilities, and processes an options appraisal for organisation of our CRM services moving forward Technology review (systems and data) an evaluation of our current CRM technology for managing prospective student data, enquiries, events, and e-communications an assessment of best-in-class technology in the marketplace Whilst the technology review is being managed in-house, we are seeking external consultancy to undertake the services review alongside this; the output of which will form the basis of a business case to transform this area.

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

Notice Type: SERVICES

1 Authority Details

1.1 Authority Name and Address

Official Name: Cardiff University
Postal Address: Procurement Services, McKenzie House, 30-36 Newport Road,
Town: Cardiff	Postal Code: CF24 0DE	Country: UK
For the attention of: Anthony Hale	Telephone: +44 2920879648
E-Mail:	Fax:
Internet Address (URL): http://www.cardiff.ac.uk/business/why-work-with-us/for-suppliers

2 Contract Details

2.1 Title

Business Consultant

2.2 Description of the contract

Over the next six months, Cardiff University is undergoing a service and technology review of its CRM approach to include the following:

Services review (people and processes)

an audit of our current CRM human resource structures, responsibilities, and processes

an options appraisal for organisation of our CRM services moving forward

Technology review (systems and data)

an evaluation of our current CRM technology for managing prospective student data, enquiries, events, and e-communications

an assessment of best-in-class technology in the marketplace

Whilst the technology review is being managed in-house, we are seeking external consultancy to undertake the services review alongside this; the output of which will form the basis of a business case to transform this area.

2.3 Notice Coding and Classification

a) Commodity Codes

	Code		Description
	72221000		Business analysis consultancy services
	79400000		Business and management consultancy and related services
	79410000		Business and management consultancy services
	79411100		Business development consultancy services

b) Delivery Location/Area

	Code		Location
	1022		Cardiff and Vale of Glamorgan

2.4 Estimated Total Value

3 Procedure

3.1 Type of Procedure

Single stage

4 Award of Contract

4.1 Successful Bidders

4.1.1 Name and Address of successful supplier, contractor or service provider

Contract No:

Official Name: Waterstons Limited
Postal Address: Liddon Court, Aykley Heads,
Town: Durham	Postal Code: DH15TS	Country: UK
For the attention of:	Telephone:
E-Mail:	Fax:
Internet Address (URL):

5 Other Information

5.1 Reference number attributed to the notice by the contracting authority

CU.872.TH

5.2 Date of Contract Award

01-04-2002

5.3 Number of tenders received

5.4 Other Information

(WA Ref:120170)

5.5 Additional Documentation

N/a

5.6 Publication date of this notice:

01-04-2022

SF 53

Coding

Commodity categories

ID	Title	Parent category
72221000	Business analysis consultancy services	Systems and technical consultancy services
79400000	Business and management consultancy and related services	Business services: law, marketing, consulting, recruitment, printing and security
79410000	Business and management consultancy services	Business and management consultancy and related services
79411100	Business development consultancy services	General management consultancy services

Delivery locations

ID	Description
1022	Cardiff and Vale of Glamorgan

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

Document family

Notice details
MAR390512: Business Consultant Publication date: 03 March 2022 Deadline date: 21 March 2022 00:00 Notice type: Contract Notice Authority name: Cardiff University
APR393743: Business Consultant Publication date: 01 April 2022 Notice type: Contract Award Notice Authority name: Cardiff University

About the buyer

Main contact:: N/a
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

Business Consultant

Contents

Summary

Abstract

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

2 Contract Details

2.1

Title

2.2

Description of the contract

2.3

Notice Coding and Classification

2.4

Estimated Total Value

3 Procedure

3.1

Type of Procedure

4 Award of Contract

4.1

Successful Bidders

4.1.1

Name and Address of successful supplier, contractor or service provider

5 Other Information

5.1

Reference number attributed to the notice by the contracting authority

5.2

Date of Contract Award

5.3

Number of tenders received

5.4

Other Information

5.5

Additional Documentation

5.6

Publication date of this notice: