Renewal of Total Mobile Solution

Procurement reference

Proc 23-203

Procurement description

Direct award to Total Mobile for their Scheduling, Works Order Management & Mobile Working solution. Two year contract only. Continuation of existing services. Improved rates were obtained going direct to the supplier rather than G-Cloud. For clarity, the contract was signed 27/03/2025 and started 01/04/2025 - the notice does not allow for historic dates to be entered.

End date will be 31/03/2027.

Wrexham County Borough Council

Totalmobile Limited

Procedure type

Direct award

Description of how these justifications apply

The Council currently has a contract in place with Total Mobile and this will be a further extension until the end of March 2027. The Council was looking to utilise the solution on offer from its Housing Management Solution which is currently in the process of being implemented, however that was not suitable in its current format. To ensure continuity of service, prevent service downtime and avoid unnecessary costs a further two years was agreed. This will allow sufficient time for the Council to review options to ensure a compliant procurement exercise can be carried out while allowing sufficient time for any change in supplier (data migration etc). A change in supplier would have resulted in a system that was incompatible with existing systems and processes, including existing third party solutions, resulting in service downtime for the Housing Repairs service. It is also likely that any change at this moment in time will result in a lengthy period of there being no solution which will impact the Councils ability to successfully undertake repairs. These difficulties would be compounded by the fact that the Housing Department is currently in the process of changing its Housing Management Solution, so available resources are currently limited.

Direct award justification

Additional repeat extension partial replacement

Trade agreements

Government Procurement Agreement (GPA)