CONTRACT NOTICE – NATIONAL
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SERVICES |
1 Authority Details
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1.1
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Authority Name and Address
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Public Services Ombudsman for Wales |
Corporate Services, 1 Ffordd yr Hen Gae, Pencoed, |
Bridgend |
CF35 5LJ |
UK |
Chris Vinestock |
+44 1656644214 |
corporate.services@ombudsman-wales.org.uk |
+44 1656641199 |
https://www.ombudsman.wales/tenders/ |
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1.2
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Address from which documentation may be obtained
Public Services Ombudsman for Wales |
Corporate Services, 1 Ffordd yr Hen Gae, Pencoed, |
Bridgend |
CF35 5LJ |
UK |
Chris Vinestock |
+44 1656644214 |
corporate.services@ombudsman-wales.org.uk |
+44 1656641199 |
https://www.ombudsman.wales/tenders/ |
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1.3
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Completed documents must be returned to:
Public Services Ombudsman for Wales |
Corporate Services, 1 Ffordd yr Hen Gae, Pencoed, |
Bridgend |
CF35 5LJ |
UK |
Chris Vinestock |
+44 1656644214 |
corporate.services@ombudsman-wales.org.uk |
+44 1656641199 |
https://www.ombudsman.wales/tenders/ |
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2 Contract Details
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2.1
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Title
Invitation to Tender for Independent Review Service for Customer Complaints
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2.2
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Description of the goods or services required
The Ombudsman is inviting tenders for the provision of an Independent Review Service for Customer Complaints. The provider of this service will review customer service complaints about the PSOW and report findings and conclusions to the Ombudsman and the complainant.
For more details please visit our website: https://www.ombudsman.wales/tenders/
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2.3
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Notice Coding and Classification
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75110000 |
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General public services |
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100 |
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UK - All |
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1000 |
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WALES |
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1010 |
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West Wales and The Valleys |
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1011 |
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Isle of Anglesey |
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1012 |
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Gwynedd |
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1013 |
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Conwy and Denbighshire |
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1014 |
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South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion) |
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1015 |
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Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
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1016 |
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Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
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1017 |
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Bridgend and Neath Port Talbot |
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1018 |
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Swansea |
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1020 |
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East Wales |
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1021 |
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Monmouthshire and Newport |
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1022 |
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Cardiff and Vale of Glamorgan |
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1023 |
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Flintshire and Wrexham |
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1024 |
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Powys |
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2.4
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Total quantity or scope of tender
The contract will be for a two year term, commencing 1 October 2018 with the option to extend to a total of three years by mutual agreement.
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3 Conditions for Participation
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3.1
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Minimum standards and qualification required
For more details please visit our website: https://www.ombudsman.wales/tenders/
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4 Administrative Information
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4.1
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Type of Procedure
Single stage
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4.2
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Reference number attributed to the notice by the contracting authority
N/a
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4.3
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Time LimitsTime-limit for receipt of completed tenders
14-09-2018
Time 17:00
Estimated award date 21-09-2018 |
4.5
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Language or languages in which tenders or requests to participate can be drawn upEN
Welsh
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4.6
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Tender Submission Postbox
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5 Other Information
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5.1
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Additional Information
For more details please visit our website: https://www.ombudsman.wales/tenders/
(WA Ref:84881)
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5.2
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Additional Documentation
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5.3
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Publication date of this notice 24-08-2018 |