II.2.2) Additional CPV code(s)
72250000
72253200
72261000
72315000
72600000
72610000
72611000
48610000
48612000
72212600
72212610
72320000
II.2.3) Place of performance
NUTS code:
UKL22
Main site or place of performance:
Cardiff or Treforest (South Wales, UK)
II.2.4) Description of the procurement
Chwarae Teg is looking for a D365 service partner that cannot only support our D365 system both currently and in the future, but that will also add value through proactive recommendations and enhancements that will support Chwarae Teg’s future strategy and growth.
The requirements set out in the following sections are intended to allow the Supplier to demonstrate its ability to support and potentially develop Chwarae Teg’s D365 system in a competent way and also its ability to recommend enhancements and new solutions where directed.
Chwarae Teg is looking for a solution that:
- Is easy to manage both commercially and operationally. From a commercial perspective this means providing Chwarae Teg with clear upfront pricing for any potential development work which allows accurate budgeting over the term of the Contract.
- From an operational perspective, this means the Supplier acting as single point of contact for all of Chwarae Teg’s D365 requirements and management third party providers.
- Delivers requirements quickly and efficiently. Current and future requirements must be implemented within the timescales set out by Chwarae Teg, with minimal disruption to Chwarae Teg’s operating environment (sometimes requiring out of normal business hours support), and together with all necessary processes, documentation and training.
- Are flexible with respect to future requirements and service options. Chwarae Teg must not be limited in respect of additions or amendments to the solution except as provided in the contract.
- Is cost-effective both at the start of the Contract and as the service grows.
II.2.5) Award criteria
Quality criterion: Response in relation to the detailed requirements of the support element of the tender
/ Weighting: 25
Quality criterion: Approach and internal mechanisms for supporting Chwarae Teg with any required development work in its D365 system
/ Weighting: 15
Quality criterion: Demonstration of experience with D365 systems
/ Weighting: 10
Quality criterion: Proven standard of quality and performance including detailed responses to SLA criteria set out in the tender
/ Weighting: 10
Quality criterion: Presentation
/ Weighting: 10
Cost criterion: Prices will be scored by rank -Lowest value will receive highest score of 5
/ Weighting: 15
Cost criterion: Day rates for staff who would be used for any potential development work
/ Weighting: 15
II.2.11) Information about options
Options:
Yes
Description of options:
As part of this contract, Chwarae Teg wish to appoint the supplier to provide a support contract for Chwarae Teg’s Dynamics 365 system as well as any on-going development of the system. Larger scale development work would fall outside of the general support contract set out in this ITT and will be the subject of a discrete work request and purchase order (Subject to Chwarae Teg approval of the time/costs of the development as quoted by the supplier). Contract value for development work will have a maximum value of 100,000 GBP inclusive of VAT (Expenses are excluded in this budget)
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
Yes