Modification notice
Modification of a contract/concession during its term
Section I: Contracting
entity
I.1) Name and addresses
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
Woodland House, Maes-y-Coed Road
Cardiff
CF14 4HH
UK
Contact person: Gareth Stallard
E-mail: gareth.stallard@wales.nhs.uk
NUTS: UKL
Internet address(es)
Main address: http://nwssp.nhs.wales/ourservices/procurement-services/
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Insourcing of First Outpatient Appointments - South Wales
Reference number: CAV-MIN-59362
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.2) Description
II.2.2) Additional CPV code(s)
85100000
85111000
II.2.3) Place of performance
NUTS code:
UKL
Main site or place of performance:
Health Boards in South Wales - ABUHB, CVUHB, CTMUHB, HDUHB, SBUHB, PTHB
II.2.4) Description of the procurement
This notice is to award a contract based on a framework agreement with a competition, a mini-competition has been conducted under NHS Wales Shared Services Partnership Framework Agreement for Outsourcing / Insourcing of Clinical, Surgical & Diagnostic Services Reference Number: PRO-OJEULT-50776.
This mini-competition was run to establish a contract to cover Insourcing to support the delivery of First Outpatient Appointments across the South Wales Health Boards in NHS Wales between July 2025 and end March 2026. The service is expected to be delivered regularly at Weekends (Saturday and Sunday) between the hours of 8am and 6pm during the period, but there must be ability to deliver in evenings where requested and provision of facilities allows. The service will be delivered within the geographical areas of the Health Boards listed below. Health Boards will book patients and manage lists, but the provider will provide medical secretary support for the activity, as well as a Nurse/HCA. This is a new service and provider for the delivery of this service.
Health Boards
Aneurin Bevan University Health Board
Cardiff and Vale University Health Board
Cwm Taf Morgannwg University Health Board
Hywel Dda University Health Board
Swansea Bay University Health Board
Powys Teaching Health Board
II.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months: 8
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-035449
Section V: Award of contract/concession
Contract No: CAV-MIN-59362
Title: Insourcing of First Outpatient Appointments - South Wales
V.2 Award of contract/concession
V.2.1) Date of conclusion of the contract/concession
25/06/2025
V.2.2) Information about tenders
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor/concessionaire
HEALTHCARE BUSINESS SOLUTIONS (UK) LIMITED
Pure Offices Lake View Drive, Annesley
Nottingham
NG150DT
UK
Telephone: +44 7769943574
NUTS: UKF14
The contractor/concessionaire is an SME:
Yes
V.2.4) Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot:
/concession: 13 253 793.73
GBP
Section VI: Complementary information
VI.3) Additional information
This is a Provider Selection Regime Wales (PSR Wales) confirmation of contract award notice. The awarding of this contract is subject to the Health Services (Provider Selection Regime) (Wales) Regulations 2025. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015/Procurement Act 2023 do not apply to this award. The publication of this notice marks the award to a provider under a framework agreement call off with a competition, this notice serves as an award of contract under the PSR Wales.
You must:
- Contract was awarded 31st July 2025, the period of the contract will run from the date of contract signature to 31st March 2026;
- The award decision makers are relevant staff from health organisations involved in the provider selection process, these include the roles of Director of Transformation, Chief Operating Officer, and National Clinical Lead.;
- No providers were excluded from this procurement process;
- No conflicts of interest were declared or identified as part of the conflicts assessment process.
(WA Ref:154612)
VI.4) Procedures for review
VI.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
Telephone: +44 2079477501
VI.5) Date of dispatch of this notice
13/08/2025
Section VII: Modifications to the contract/concession
VII.1) Description of the procurement after the modifications
VII.1.1) Main CPV code
85100000
VII.1.2) Additional CPV code(s)
VII.1.3) Place of performance
NUTS code:
UKL
VII.1.4) Description of the procurement
Call off from a framework agreement with a competition confirmation of contract award notice, for the avoidance of doubt, this notice does not represent a modification of contract.
VII.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession
Duration in months: 8
VII.1.6) Information on value of the contract/lot/concession (excluding VAT)
Total value of the procurement: 13 253 793.73 GBP
The contract/concession has been awarded to a group of economic operators:
No
VII.1.7) Name and address of the contractor/concessionaire
HEALTHCARE BUSINESS SOLUTIONS (UK) LIMITED
Pure Offices Lake View Drive, Annesley
Nottingham
NG150DT
UK
Telephone: +44 1156786573
NUTS: UKF14
The contractor/concessionaire is an SME:
Yes
VII.2) Information about modifications
VII.2.1) Description of the modifications
Call off from a framework agreement with a competition confirmation of contract award notice, for the avoidance of doubt, this notice does not represent a modification of contract.
VII.2.2) Reasons for modification
Need for additional works, services or supplies by the original contractor/concessionaire
Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:
Call off from a framework agreement with a competition confirmation of contract award notice, for the avoidance of doubt, this notice does not represent a modification of contract.
VII.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications and price adaptions and, in the case of Directive 2014/23/EU, average inflation in the Member State concerned)
Value excluding VAT: 13 253 793.73 Currency: GBP
Total contract value after the modifications
Value excluding VAT: 13 253 793.73 Currency: GBP