Peer Wellbeing Support Community Platform

Procurement reference

CU.2276.DK

Procurement description

Cardiff University requires a peer support platform available 24/7 for students to receive and deliver wellbeing support. This platform needs to be available 24/7, professionally moderated with effective safeguarding procedures. This needs to accessible to our students both in Cardiff and in our international bases and placements.

There is also a potential need for counselling provision that is multi-lingual (including Welsh) and available both nationally and internationally on a pay per session basis.

Main category

Services

Delivery regions

• UKL22 - Cardiff and Vale of Glamorgan

Total value (estimated)

500000.00 GBP Excluding VAT

600000.00 GBP Including VAT

Contract dates (estimated)

16 March 2027, 00:00AM to 15 March 2029, 23:59PM

Extension end date (if all the extensions are used): 15 March 2031

Cardiff University

Is the total value above threshold?

Above threshold

CPV classifications

• 80300000 - Higher education services
• 48000000 - Software package and information systems
• 85312320 - Counselling services
• 85312300 - Guidance and counselling services

Delivery regions

• UKL22 - Cardiff and Vale of Glamorgan

Contract start date (estimated)

16 March 2027, 00:00AM

Contract end date (estimated)

15 March 2029, 23:59PM

Extension end date (estimated)

15 March 2031, 23:59PM

Can the contract be extended?

Yes

Engagement process description

Cardiff University is undertaking early market engagement to inform the development of its upcoming procurement for a peer support platform available 24/7 for students to receive and deliver wellbeing support. This platform needs to be available 24/7, professionally moderated with effective safeguarding procedures. This needs to accessible to our students both in Cardiff and in our international bases and placements.

We would also be interested in counselling provision that is multi-lingual (including Welsh) and available both nationally and internationally on a pay per session basis.

The objectives for the engagement are:

• To establish the level of interest in the tender opportunity

• To gain an understanding of your experience of similar contracts, incorporating any lessons learnt to drive improvements.

• To listen, reflect and mitigate any foreseeable risks within the proposed contract tender exercise to ensure that the service delivered at Cardiff University remains customer centric, efficient and offers value for money.

• To inform the University’s final tender strategy, specification refinement, and commercial model.

The pre-market engagement events will be anticipated to be held on 26th, 27th, and 28th August 2026 via Teams.

Suppliers interested in attending the pre-market engagement event must complete and return the registration form via the correspondence function on the Universities e-tender portal In-Tend.

https://in-tendhost.co.uk/cardiffuniversity/

Suppliers will be limited to 2 attendees. The deadline for registering attendance at the event is 12 Noon, 13th August 2026 - Teams invitations will be issued once this deadline has passed. The University reserves the right to reject an application to attend sent after this time.

All presentation documentation, questions and answers will be published on the e-tendering portal following the pre-market engagement event.

This stage does not formally commence a procurement process. Participation in this pre-market engagement is voluntary and will not provide any advantage or disadvantage in any subsequent tender process.

The University anticipates refining the scope, service levels, data requirements, performance metrics, and commercial structure following this pre market Engagement.

Insights gained will inform the final tender documentation.

Due date

13 August 2026, 23:59PM

Has the engagement period already ended?

No

Publication date of tender notice (estimated)

14 October 2026