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Summary

OCID:: ocds-kuma6s-165907
Published by:: Social Care Wales
Authority ID:: AA0289
Publication date:: 10 August 2026
Deadline date:: -
Notice type:: Contract Award Notice
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: No

Abstract

Social Care Wales seeks to appoint a suitably experienced supplier to deliver iterative user research and usability testing to support the ongoing development of its online Registration application. The work forms part of the Registration Transformation Programme and will focus on testing and refining individual sections of the application form to improve the user experience for social care workers. The supplier will recruit participants, conduct remote usability testing sessions, and provide clear, actionable insights and recommendations to inform design improvements. Research will be delivered in cycles, with additional sections included subject to available time and budget.

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

Notice Type: SERVICES

1 Authority Details

1.1 Authority Name and Address

Official Name: Social Care Wales
Postal Address: South Gate House, Wood Street,
Town: Cardiff	Postal Code: CF10 1EW	Country: UK
For the attention of: Procurement Team	Telephone: +44 3003033444
E-Mail:	Fax:
Internet Address (URL): http://www.socialcare.wales

2 Contract Details

2.1 Title

User Research Support for Registration Transformation Programme

2.2 Description of the contract

The supplier will recruit participants, conduct remote usability testing sessions, and provide clear, actionable insights and recommendations to inform design improvements. Research will be delivered in cycles, with additional sections included subject to available time and budget.

2.3 Notice Coding and Classification

a) Commodity Codes

	Code		Description
	73210000		Research consultancy services
	79311000		Survey services
	79315000		Social research services

b) Delivery Location/Area

	Code		Location
	1000		WALES
	1010		West Wales and The Valleys
	1011		Isle of Anglesey
	1012		Gwynedd
	1013		Conwy and Denbighshire
	1014		South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
	1015		Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
	1016		Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
	1017		Bridgend and Neath Port Talbot
	1018		Swansea
	1020		East Wales
	1021		Monmouthshire and Newport
	1022		Cardiff and Vale of Glamorgan
	1023		Flintshire and Wrexham
	1024		Powys

2.4 Estimated Total Value

24048 GBP

3 Procedure

3.1 Type of Procedure

Single stage

4 Award of Contract

4.1 Successful Bidders

4.1.1 Name and Address of successful supplier, contractor or service provider

Contract No:

Official Name: Civic Computing Limited
Postal Address: 12 South Charlotte Street,
Town: Edinburgh	Postal Code: EH24AX	Country: UK
For the attention of:	Telephone:
E-Mail:	Fax:
Internet Address (URL):

5 Other Information

5.1 Reference number attributed to the notice by the contracting authority

N/a

5.2 Date of Contract Award

07-07-2026

5.3 Number of tenders received

5.4 Other Information

(WA Ref:168932)

5.5 Additional Documentation

N/a

5.6 Publication date of this notice:

10-08-2026

SF 53

Coding

Commodity categories

ID	Title	Parent category
73210000	Research consultancy services	Research and development consultancy services
79315000	Social research services	Market research services
79311000	Survey services	Market research services

Delivery locations

ID	Description
1017	Bridgend and Neath Port Talbot
1022	Cardiff and Vale of Glamorgan
1015	Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1013	Conwy and Denbighshire
1020	East Wales
1023	Flintshire and Wrexham
1016	Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1012	Gwynedd
1011	Isle of Anglesey
1021	Monmouthshire and Newport
1024	Powys
1014	South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1018	Swansea
1000	WALES
1010	West Wales and The Valleys

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

Document family

Notice details
JUN622944: User Research Support for Registration Transformation Programme Publication date: 02 June 2026 Deadline date: 23 June 2026 12:00 Notice type: Contract Notice Authority name: Social Care Wales
AUG646350: User Research Support for Registration Transformation Programme Publication date: 10 August 2026 Notice type: Contract Award Notice Authority name: Social Care Wales

About the buyer

Main contact:: N/a
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

User Research Support for Registration Transformation Programme

Contents

Summary

Abstract

Full notice text

CONTRACT AWARD NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

2 Contract Details

2.1

Title

2.2

Description of the contract

2.3

Notice Coding and Classification

2.4

Estimated Total Value

3 Procedure

3.1

Type of Procedure

4 Award of Contract

4.1

Successful Bidders

4.1.1

Name and Address of successful supplier, contractor or service provider

5 Other Information

5.1

Reference number attributed to the notice by the contracting authority

5.2

Date of Contract Award

5.3

Number of tenders received

5.4

Other Information

5.5

Additional Documentation

5.6

Publication date of this notice: