Ambient Voice Technology (“AVT”) Solutions

Procurement reference

PRJ-1331

Procurement description

Digital Health and Care Wales (DHCW), on behalf of NHS Wales organisations and General Medical Services (GMS) providers, is seeking to establish an Open Framework Agreement for Ambient Voice Technology (AVT) solutions. The Agreement will support the adoption of innovative technologies that can improve clinical documentation processes and enable more efficient delivery of patient care.

AVT unobtrusively record patient and caregiver conversations and convert dialogue into structured outputs with minimal user intervention. These technologies are designed to support clinical documentation and workflows, enabling clinicians to focus on patient interaction while maintaining accurate and timely records.

AVT solutions may include:

• Ambient voice capture

• Real-time speech-to-text transcription

• Generative AI summarisation

• Suggested structured clinical coding

• Intelligent summarisation

• Automated template population

• Review and approval workflows

• Integration with GP Systems (currently EMIS Web)

• Insights and reporting

Within NHS Wales, AVT is positioned as a capability to support General Practice efficiencies and enhance patient care through improved documentation workflows.

For full details of this requirement, please refer to the tender documents published in

eTenderWales, Jaggaer (formerly Bravo Solution) ITT 126244

https://etenderwales.ukp.app.jaggaer.com/web/login.shtml

Main category

Goods

Delivery regions

• UKL - Wales

Total value (estimated, excluding VAT)

10000000.00 GBP to 10000000.00GBP

Contract dates (estimated)

07 December 2026, 00:00AM to 06 December 2029, 23:59PM

Extension end date (if all the extensions are used): 06 December 2034

Is a framework being established?

Yes

Is this an open framework scheme?

Yes

Digital Health & Care Wales

Procedure type

Open procedure

Is the total value above threshold?

Above threshold

Percentage fee charged to suppliers

0%

Open framework scheme end date (estimated)

06 December 2034, 23:59PM

Award method when using the framework

Without reopening competition

Contracting authorities that may use the framework

All General Medical Services (GMS) Providers in Wales;

Aneurin Bevan University Health Board;

Betsi Cadwaladr University Local Health Board;

Cardiff and Vale University Local Health Board;

Cwm Taf Morgannwg University Local Health Board;

Health Education and Improvement Wales (a Special Health Authority);

Hywel Dda University Local Health Board;

Powys Teaching Local Health Board;

Swansea Bay University Local Health Board;

Velindre University NHS Trust;

Digital Health and Care Wales (a Special Health Authority)

Welsh Ambulance Services NHS Trust;

Public Health Wales NHS Trust;

The Welsh Ministers;

or any Contracting Authority (as defined in the Procurement Act 2023) that may replace or succeed them in the exercise of their functions.

Framework operation description

This procurement establishes a multi-supplier Open Framework Agreement in accordance with section 49 of the Procurement Act 2023. Digital Health and Care Wales (DHCW) will act as the Framework Operator on behalf of eligible Participating Authorities across NHS Wales, including Local Health Boards, NHS Trusts, Special Health Authorities, General Medical Services (GMS) providers and other eligible contracting authorities identified in the tender documents.

The Framework Agreement will maintain a pre-qualified list of suppliers capable of providing Ambient Voice Technology (AVT) solutions and associated services. There is no limit on the number of suppliers that may be appointed to the Framework, provided they satisfy the conditions of participation and achieve the minimum evaluation threshold specified in the procurement documents.

Call-Off Agreements may be awarded by Participating Authorities using the framework selection methodology set out in the Framework Agreement and procurement documents. Supplier selection will be undertaken through the application of pre-evaluated framework scores and locally determined weighting criteria, enabling Participating Authorities to identify the Most Advantageous Tender without undertaking a further competitive procurement process.

The Open Framework will be re-opened in accordance with the Procurement Act 2023. The first re-opening event will occur at least once within three years of the award of the first framework iteration, with subsequent re-opening events taking place at least once during each five-year period following the award of the next framework iteration. Re-opening events will permit the admission of new suppliers and allow existing framework suppliers to refresh their submissions where applicable.

The Framework Operator reserves the right to amend evaluation criteria, scoring methodology and weightings at future re-opening events, provided such changes are clearly communicated and applied equally to all bidders.

The Framework Agreement will operate for an initial term of four years with the option to extend for a further period of up to four years. No iteration of the Open Framework will continue beyond eight years from the award of the first Framework Agreement.

Known Risk: The estimated Framework value is based on current market pricing assumptions and anticipated utilisation levels at the time of publication. Actual expenditure may exceed the published estimate due to contractually permitted RPI-linked price adjustments during the Framework term. This risk relates solely to the operation of the agreed indexation provisions and does not reflect any anticipated change in scope, requirements, volume, or modification of the Framework Agreement. The estimated value remains a reasonable and proportionate estimate based on the information available at the start of the procurement.

CPV classifications

• 48000000 - Software package and information systems

Delivery regions

• UKL - Wales

Lot value (estimated)

10000000.00 GBP Excluding VAT

12000000.00 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Contract start date (estimated)

07 December 2026, 00:00AM

Contract end date (estimated)

06 December 2029, 23:59PM

Extension end date (estimated)

06 December 2034, 23:59PM

Can the contract be extended?

Yes

Description of extensions

The initial framework agreement ("Framework 1") shall have a term of three (3) years commencing on the Commencement Date.

Prior to the expiry of Framework 1, the Authority may re-open the Open Framework and award a successive framework agreement. Upon award of a successive framework agreement, Framework 1 shall expire in accordance with the requirements of the Procurement Act 2023.

Any successive framework agreement awarded under the Open Framework may have a term of up to four (4) years, provided that the total duration of the Open Framework does not exceed eight (8) years from the Commencement Date.

Participation

Award criteria

Tender submission deadline

16 September 2026, 12:00PM

Enquiry deadline

04 September 2026, 23:59PM

Date of award of contract

30 November 2026, 23:59PM

Submission address and any special instructions

https://etenderwales.ukp.app.jaggaer.com/web/login.shtml

May tenders be submitted electronically?

Yes

Is this a recurring procurement?

No

Publication date of next tender notice (estimated)

31 July 2034, 23:59PM

Languages that may be used for submission

• English
• Welsh