CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

1.3

Completed documents must be returned to:

2 Contract Details

2.1

Title

Procurement of Social Listening Software and Training

2.2

Description of the goods or services required

A 12 month contract with the option of a further 12 months to supply "social listening" software and training for an initial 10 users with the option of adding up to another 10 users.

The purpose of which is to be able to monitor social media accounts.

Public Health Wales requires a system that is accessible by many individuals, with different authorisation levels. The following functionality is required from the system; hashtag, keyword and campaign tracking, social surveillance functionality, especially around events and emergency planning, social media planning and scheduling features, preferably with a content bank or archive to allow for easy re-use of social content, automated reporting, ideally with a range of customisable report templates and the ability to identify stakeholders and members of the public across networks, with records of previous interactions.

The successful software solution will improve the efficiency of our social media activity; increase the productive capacity of the digital communications team; provide valuable data and functionality to teams including CDSC and Environmental Health; and enable more data-driven decision-making, and clear demonstration of the ROI for communications activity.

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=89413

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

10 user licences and 10 x training with the option of a further 10 user licences and further training.

12 months with an option to add a further 12 months

3 Conditions for Participation

3.1

Minimum standards and qualification required

As per the Invitation to Tender

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

72825

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

(WA Ref:89413)

5.2

Additional Documentation

5.3

Publication date of this notice