Taxi Booking Management Service (Taxi Aggregator)

Procurement description

Transport for Wales (TfW) is seeking to appoint a Supplier to provide a comprehensive Taxi Aggregator platform to support the booking, management, and monitoring of all TfW taxi requirements. The platform must ensure reliable, on time services and meet TfW’s operational and quality standards. The successful Supplier will be responsible for delivering:• An easy to use online booking portal/app with real time tracking and reporting capabilities• A wide and resilient supplier network able to service the entire TfW network area and cross border requirements• A 24/7/365 call centre• Access to a range of vehicle types, including (but not limited to) WAVEX taxis• A robust complaints handling process to fully investigate and resolve issues raised• A dedicated account manager as the primary point of contact for TfW

Main category

Services

Delivery regions

• UKL - Wales

Total value (estimated)

17400000 GBP Excluding VAT

20880000 GBP Including VAT

Contract dates (estimated)

01 November 2026, 00:00AM to 31 October 2028, 23:59PM

Extension end date (if all the extensions are used): 31 October 2031

Transport for Wales Rail Limited (Utility Buyer)

Is the total value above threshold?

Above threshold

CPV classifications

• 60120000 - Taxi services

Delivery regions

• UKL - Wales

Sustainability

Small and medium-sized enterprises (SME)

Contract start date (estimated)

01 November 2026, 00:00AM

Contract end date (estimated)

31 October 2028, 23:59PM

Extension end date (estimated)

31 October 2031, 23:59PM

Can the contract be extended?

Yes

Engagement process description

TfW are inviting suppliers to respond to a short questionnaire to gauge what interest is in the market for these services. The responses will be analysed carefully and which form the basis of our procurement strategy and any future tender.

Please respond using the link in the following Microsoft form by pasting into your browser

https://forms.office.com/e/GPBDUDGwFL

Due date

25 February 2026, 23:59PM

Has the engagement period already ended?

No

Publication date of tender notice (estimated)

23 March 2026