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Cymraeg

Contract Notice

Contact Centre Telephony Solution

  • First published: 23 January 2017
  • Last modified: 23 January 2017
  • Version: N/A

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Contents

Summary

OCID:
ocds-kuma6s-060339
Published by:
PTI Cymru Holdings Ltd
Authority ID:
AA0910
Publication date:
23 January 2017
Deadline date:
17 February 2017
Notice type:
Contract Notice
Has documents:
Yes
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

PTI Cymru Ltd is seeking to contract with an organisation to undertake a replacement of its current Contact Centre telephony system. The scope of the contract will include the design, installation, maintenance and support of the solution.

Full notice text

CONTRACT NOTICE – NATIONAL
SERVICES

1 Authority Details

1.1

Authority Name and Address

PTI Cymru Holdings Ltd

PO Box 83,

Cardiff
CF11 1NA
UK

Sian Musk
+44 2920344475

sianmusk@pticymru.com

www.sell2wales.gov.wales
www.sell2wales.gov.wales

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Contact Centre Telephony Solution

2.2

Description of the goods or services required

PTI Cymru Ltd is seeking to contract with an organisation to undertake a replacement of its current Contact Centre telephony system. The scope of the contract will include the design, installation, maintenance and support of the solution.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at http://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=60339.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

32000000 Radio, television, communication, telecommunication and related equipment
32412000 Communications network
32412100 Telecommunications network
32500000 Telecommunications equipment and supplies
32520000 Telecommunications cable and equipment
32522000 Telecommunications equipment
32523000 Telecommunications facilities
32524000 Telecommunications system
32570000 Communications equipment
32571000 Communications infrastructure
32573000 Communications control system
45314000 Installation of telecommunications equipment
48219700 Communications server software package
48510000 Communication software package
48511000 Desktop communications software package
50300000 Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
50334400 Communications system maintenance services
51300000 Installation services of communications equipment
51340000 Installation services of line telephony equipment
64200000 Telecommunications services
64227000 Integrated telecommunications services
71316000 Telecommunication consultancy services
72212500 Communication and multimedia software development services
72212510 Communication software development services
72212511 Desktop communications software development services
79510000 Telephone-answering services
1012 Gwynedd

2.4

Total quantity or scope of tender

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

N/a

4.3

Time Limits

Time-limit for receipt of completed tenders
    17-02-2017  Time  12:00

Estimated award date
 26-04-2017

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.sell2wales.gov.wales/sitehelp/help_guides.aspx

5 Other Information

5.1

Additional Information

(WA Ref:60339)

5.2

Additional Documentation

Invitation to Tender
TENDER ACKNOWLEDGEMENT FORM

5.3

Publication date of this notice

 23-01-2017

Coding

Commodity categories

ID Title Parent category
72212500 Communication and multimedia software development services Programming services of application software
72212510 Communication software development services Programming services of application software
48510000 Communication software package Communication and multimedia software package
32573000 Communications control system Communications equipment
32570000 Communications equipment Telecommunications equipment and supplies
32571000 Communications infrastructure Communications equipment
32412000 Communications network Local area network
48219700 Communications server software package Miscellaneous networking software package
50334400 Communications system maintenance services Repair and maintenance services of line telephony and line telegraphy equipment
72212511 Desktop communications software development services Programming services of application software
48511000 Desktop communications software package Communication software package
45314000 Installation of telecommunications equipment Electrical installation work
51300000 Installation services of communications equipment Installation services (except software)
51340000 Installation services of line telephony equipment Installation services of communications equipment
64227000 Integrated telecommunications services Telecommunication services except telephone and data transmission services
32000000 Radio, television, communication, telecommunication and related equipment Technology and Equipment
50300000 Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment Repair and maintenance services
71316000 Telecommunication consultancy services Consultative engineering and construction services
32520000 Telecommunications cable and equipment Telecommunications equipment and supplies
32522000 Telecommunications equipment Telecommunications cable and equipment
32500000 Telecommunications equipment and supplies Radio, television, communication, telecommunication and related equipment
32523000 Telecommunications facilities Telecommunications cable and equipment
32412100 Telecommunications network Communications network
64200000 Telecommunications services Postal and telecommunications services
32524000 Telecommunications system Telecommunications cable and equipment
79510000 Telephone-answering services Office-support services

Delivery locations

ID Description
1012 Gwynedd

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

Document family

Notice details
Publication date:
23 January 2017
Deadline date:
17 February 2017 00:00
Notice type:
Contract Notice
Authority name:
PTI Cymru Holdings Ltd
Publication date:
02 June 2017
Notice type:
Contract Award Notice
Authority name:
PTI Cymru Holdings Ltd

About the buyer

Main contact:
sianmusk@pticymru.com
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

Postbox

The awarding buyer has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility.

Submit your tender response electronically in a secure environment.

To create an electronic response please click the "Add to my interest list" button at the top of the page.

For more information on the Postbox Facility please refer to the user guide:

Q&A

Ask the buyer any questions you may have relating to this notice. To ask the buyer a question or questions please click the "View Questions and Answers" button.

Additional documents

The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.

Current documents

docx
docx14.08 KB
This file may not be accessible.
doc
doc257.50 KB
This file may not be accessible.

Replaced documents

There are no previous versions of these documents.

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