CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

1.3

Completed documents must be returned to:

2 Contract Details

2.1

Title

Quote for Launch and implementation support and evaluation of APSOs e-learning module for AOs

2.2

Description of the goods or services required

Working with people to identify their outcomes and supporting them to achieve wellbeing, which includes protecting both adults and children from harm, abuse and neglect, is at the heart of the Social Services and Well-being (Wales) Act 2014 (the Act). The Act made provision for Adult Protection and Support Orders (APSOs) to be conducted by Authorised Officers (AOs) of the local authority. The principle is that the wishes of an adult at risk should be capable of being freely expressed and that they should be respected. APSOs enable an authorised officer, and any other person specified in the order, to speak to an adult suspected of being at risk of abuse or neglect in private, to establish whether the adult can make decisions freely, to assess whether the person is an adult at risk and to establish if any action should be taken.

The Welsh Government provided face-to-face training for AOs in October 2016. The agreed next stage to support consistent and appropriate use of APSOs was an e-learning module, provided for use as a refresher resource and also as the basis for training new AOs.

New AOs must complete the training module with the support of a fellow AO/senior colleague who can offer the appropriate rigorous challenge and supervision. On completion of the module, the Director of Adult Services for the authorising authority must formally sign off the process to agree the appointment to AO. The new designation should be forwarded to the Welsh Government, Safeguarding Team.

To be effective in enacting an APSO, an authorised officer undergoes a specialist training programme, evidences a complex set of skills and is required to keep their skills up to date. It is essential that the authorised officer has a degree of autonomy from his or her employer and is able to perform the functions independently of the day-to-day management of the particular case.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at http://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=75501.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

We require a supplier who will provide a combined approach of product launch, implementation support and evaluation of the e-module to AOs (33 individuals at time of writing) through telephone/email/personal contact.

Phase 1

Structured interviews with the current AOs to cover:

- Support the launch of e-module with introductory information

- Use and experience of the e-module so far

- Address any challenges/issues/solutions in the use of the e-module

- Understanding of the appointment and sign off process to becoming an AO, and how this is working in practice

- Comments regarding the content of training and information resources on APSOs which support their role as AOs

- Capture all the responses in a report prepared for Social Care Wales.

Phase 2 (to be confirmed in the appropriate financial year) Follow up interviews

We will require the supplier to:

- Have excellent interviewing skills and a thought-provoking style

- Be able to offer practical solutions to technical issues arising with the e-module

- Have the experience to promote learning and personal development

- Have knowledge and experience of working with social services (workforce development) in Wales

- Work collaboratively with Social Care Wales

- Be available to conclude the phase 1 work before March 2018

- Be able to deliver within budget and timescales

- Adhere to Social Care Wales branding, design and style requirements where applicable

- Indicate their willingness and appropriate skill set to undertake phase 2 and further tasks related to safeguarding under the Act for Social Care Wales such as the development of resources

Budget - £5000

Please see specification for more information

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

N/a

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

Cymraeg/ Welsh

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

(WA Ref:75501)

The buyer considers that this contract is suitable for consortia bidding.

5.2

Additional Documentation

5.3

Publication date of this notice