Summary
- OCID:
- ocds-h6vhtk-050140
- Published by:
- Rhondda Cynon Taf CBC
- Authority ID:
- AA0276
- Publication date:
- 03 July 2025
- Deadline date:
- -
- Notice type:
- UK7
- Has documents:
- No
- Has SPD:
- No
- Has Carbon Reduction Plan:
- N/A
Abstract
Provision of a Customer Relationship Management (CRM) solution with a strong focus on case management and IT service management (ITSM).
Full notice text
Scope
Procurement reference
RCT02
Procurement description
Provision of a Customer Relationship Management (CRM) solution with a strong focus on case management and IT service management (ITSM).
Contracting authority
Rhondda Cynon Taf CBC
Identification register:
Address 1: 2 Llys Cadwyn
Town/City: Pontypridd
Postcode: CF37 4TH
Country: United Kingdom
Website: http://www.rctcbc.gov.uk/
Public Procurement Organisation Number: PDXZ-9391-VHZQ
Email: procurement@rctcbc.gov.uk
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales
Supplier
Computacenter (UK) Limited
Identification register:
Address 1: Hatfield Avenue, Hatfield,
Town/City: Hertfordshire, United Kingdom,
Postcode: AL10 9TW
Country: United Kingdom
Public Procurement Organisation Number: PXJG-2537-XHYY
Email: Joe.Carlin@computacenter.com
Type:
Procedure
Procedure type
Competitive flexible procedure
Contract
CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION
ID: 1
Is the total value above threshold?
Above threshold
Date the contract will be signed (estimated)
01 July 2025, 00:00AM
Contract dates (estimated)
01 July 2025, 00:00AM to 30 June 2030, 23:59PM
Extension end date (if all the extensions are used): 30 June 2032
Can this contract be extended?: Yes
Renewal description:
2 additional years
Does this contract include options?: Yes
Options description:
Additional componentry to meet needs of the Council in regards to a CRM solution.
Justification for not setting key performance indicators
Under £5m
Lots
Divided into 1 lots
Lot number: 1
Status: Complete
Coding
Commodity categories
| ID |
Title
|
Parent category
|
|
There are no commodity categories for this notice.
|
Delivery locations
| ID |
Description
|
| 1015 |
Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
Document family
|
Notice details
|
- Publication date:
- 11 April 2025
- Deadline date:
- 12 May 2025 13:00
- Notice type:
- UK4
- Version:
- 1
- Authority name:
- Rhondda Cynon Taf CBC
|
- Publication date:
- 19 June 2025
- Deadline date:
- Notice type:
- UK6
- Version:
- 1
- Authority name:
- Rhondda Cynon Taf CBC
|
- Publication date:
- 03 July 2025
- Deadline date:
- Notice type:
- UK7
- Version:
- 1
- Authority name:
- Rhondda Cynon Taf CBC
|
About the buyer
- Main contact:
- n/a
- Admin contact:
- n/a
- Technical contact:
- n/a
- Other contact:
- n/a