CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Star Survey

2.2

Description of the goods or services required

Tai Calon is looking to commission an independent, suitably experienced and qualified Supplier to undertake a STAR Survey to identify the level of tenant satisfaction with their homes, communities and associated services.

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at http://www.sell2wales.gov.wales/search/search_switch.aspx?ID=45510

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

Tai Calon Community Housing has 6176 properties which range from 1 bedroom flats to 4 bedroom houses. The stock profile comprises of;

5867 - General Needs (GN)

309 - Supported Living Schemes

332 - Leaseholders

Our General Needs properties are broken down into the following property types;

488 - Flats

797 - Bungalows

1451 - 2 bed homes

3069 - 3 bed homes

62 - 4 bed plus homes

Tai Calon require a STAR survey of its tenants to be undertaken in quarter 2 2013 .

The aim of the survey is to:

-Identify tenant satisfaction levels with services received and to identify their priorities

-identify shortcomings, problems and gaps in services and find ways of improving these

-compare data against previous results obtained from STAR 2012 3

-capture information on Tai Calon’s journey and inform its future plans to deliver excellent services to its tenants

We require a survey to be representative of our tenant profile and property type. The survey is to be confidential so that Tai Calon Data Controllers can relate it to the information that we hold on individuals and our properties to make informed service improvement decisions. This piece of work is key to providing feedback to the organisation on issues linked to its future strategic and operational direction.

A competent and experienced supplier is needed to undertake:-

-Re-design of the questionnaire

-Sufficient surveys to achieve adequate response levels

-Accurate data entry of responses

-Checks that those responses are representative

-Data analysis with appropriate disaggregation via tenant type (general needs, leaseholders or supported living)

-Provision of raw survey data in Excel format

-Final results must provided in a detailed written report with full data tables

All proposals must fully comply with Housemark’s “A guide to running STAR – How to conduct STAR and resident satisfaction surveys JulyOctober 20152 Version 32.0 ” It must be read in conjunction with “STAR Features” and with reference to “STAR Questions”.

3 Conditions for Participation

3.1

Minimum standards and qualification required

As outlined in the ITT

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

2013/TCCH-06

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

(WA Ref:45510)

5.2

Additional Documentation

5.3

Publication date of this notice