CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Website design and provision

2.2

Description of the goods or services required

Overview of service required:

The Ombudsman is inviting tenders for the provision of web development and support services (including annual hosting and content management application provision) for the Public Services Ombudsman for Wales (PSOW) and Complaints Wales Service (CWS) websites.

The Ombudsman currently operates 2 websites bilingually as follows:

Public Services Ombudsman for Wales websites:

www.ombudsman-wales.org.uk (mirrored by www.ombudsman.wales)

www.ombwdsmon-cymru.org.uk (mirrored by www.ombwdsmon.cymru)

Complaints Wales Service websites:

www.complaintswales.org.uk (mirrored by www.complaints.wales)

www.cwynioncymru.org.uk (mirrored by www.cwynion.cymru)

The tender is to provide similar functionality and content in general as the current websites, but with a view to provide a refreshed and more up to date design aesthetic, along with a simplified and more intuitive method of site navigation.

The PSOW’s aim is to have websites that are:

• accessible to all potential users and compliant with equality legislation and best practice

• a refreshed design which would enhance the PSOW’s professional image

• clearly laid out and simple to navigate so that information can be found more easily and intuitively

• appropriately reflect the needs of the PSOW’s wide range of stakeholders

• explain the service that the PSOW and Complaints Wales offer.

• provide an appropriate level of security.

It is important to note that as well as a means for the Ombudsman to provide information to the public about his services, the websites are also key to the organisation with regard to their ability for users to submit their complaints to us online and therefore they must contain built in two way communication links between the website content management system and the Ombudsman’s internal Case Management system.

The only current design requirements / restrictions are that the new websites maintain the current organisational logos.

Applicants will be able to upload a specification document for the website tender upon registering their interest to apply.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at http://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=67268.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

The design and annual hosting and maintenance provision of PSOW and CWS websites and the provision of a content management application.

3 Conditions for Participation

3.1

Minimum standards and qualification required

Instruction to Tenderers

This invitation to tender has been advertised via Sell2Wales. Sell2Wales is an openly accessible website allowing individuals the opportunity to browse Notices without the need to register. However, in order for a Supplier to be considered for the contract they must :

1. Register as a potential supplier on www.sell2wales.gov.wales

2. Search for Notices using either ‘Buyer Name’ as Public Services Ombudsman for Wales , or ‘Reference No:’ as PSOW003

3. Register their interest in being considered for the contract

4. Download the tender application form via Sell2Wales or via http://www.ombudsman-wales.org.uk/en/about-us/Procurement%20and%20Service%20Contracts.aspx

5. Completed Tender application forms and any additional information must be uploaded to this tender notice on Sell2Wales 5pm on 27 July 2017. Please ensure all relevant information is appended or contained within the application as one document.

If further information or assistance in using Sell2Wales is needed in applying for this contract, please email ITC@ombudsman-wales.org.uk

Those tendering should include in their submission:

• Itemised costs for each element of the solution you propose e.g.

o Design templates build

o Core website content management system set up and provision

o Content database and content population / data migration from existing website database

o Form Generator (complaints / complaints Wales / recruitment / complaints about us)

o Third party integration (including communication links between PSOW case management system)

o Annual Maintenance and hosting charges including escrow deposit costs

o Proposed fee structure for future enhancements based upon standard half day / 4 hour resource costs.

• Company Status and history of organisation

• Financial Standing preferably in the form of recent annual accounts

• Human Resources and level of expertise available for project and ongoing maintenance / development support

• List of case studies including at least two example website designs provided to previous / current customers, and details of at least two professional references

• Equality policy, and company stance on environmental sustainability

• Legal and Insurance Documentation

• Any certification in respect of Information Security

• Standard or draft proposal for terms and conditions of business including IPR details during and outside of contract term

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

PSOW003

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

Welsh

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

(WA Ref:67268)

5.2

Additional Documentation

5.3

Publication date of this notice