Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Amgueddfa Cymru - National Museum Wales
Cathays Park
Cardiff
CF10 3NP
UK
Telephone: +44 2920573376
E-mail: tenders@museumwales.ac.uk
NUTS: UKL22
Internet address(es)
Main address: www.museumwales.ac.uk
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0391
I.4) Type of the contracting authority
Other: museum
I.5) Main activity
Other: Museum
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of CRM and Ticketing System
Reference number: itt_90384
II.1.2) Main CPV code
72212445
II.1.3) Type of contract
Services
II.1.4) Short description
A Customer Relationship Management (CRM) system to act as an underpinning repository for our interfaces to manage, secure and segment the data of our customers, donors and visitors.
A ticketing platform which supports all ticketed or bookable events and activities across AC to support the growth of events and provides improvements in customer service at our museums and online.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
590 416.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48445000
II.2.3) Place of performance
NUTS code:
UKL
Main site or place of performance:
Amgueddfa Cymru Sites
II.2.4) Description of the procurement
Amgueddfa Cymru welcomed 1.8 million visitors across its public sites in the 2019/20 financial year, through a mixture of general admission, ticketed events, and exhibitions, as well as tours, commercial hires, education visits and digital talks.
Amgueddfa Cymru is in the midst of an ambitious programme to develop its commercial platforms, which includes:
An Electronic Point of Sales system that underpins and supports the growth of the retail, online and catering income streams, driving turnover, margin, and profit. This includes new tills at all retail outlets, internal catering outlets and museum welcome desks.
A Customer Relationship Management (CRM) system to act as an underpinning repository for our interfaces to manage, secure and segment the data of our customers, donors and visitors.
A ticketing platform which supports all ticketed or bookable events and activities across AC to support the growth of events and provides improvements in customer service at our museums and online.
Having recently appointed and implemented an ePOS system the next phase of this programme is to implement a new CRM system which also acts as a ticketing platform and holistically supports activity and engagement across AC-NMW.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 75
Cost criterion: Cost
/ Weighting: 25
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2021/S 000-025750
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
22/02/2022
V.2.2) Information about tenders
Number of tenders received: 8
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from EU Member States: 7
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 8
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Tessitura Network
Hill House Suite 163, 210 Upper Richmond Road
London
SW156NP
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 590 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(WA Ref:120038)
VI.4) Procedures for review
VI.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
Telephone: +44 2079477501
VI.5) Date of dispatch of this notice
29/03/2022