Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS Wales Shared Services Partnership
4-5 Charnwood Court,, Heol Billingsley, Parc Nantgarw
Cardiff
CF15 7QZ
UK
Telephone: +44 1443848585
E-mail: gareth.rees9@wales.nhs.uk
NUTS: UK
Internet address(es)
Main address: http://www.procurement.wales.nhs.uk
Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Invitation to tender - Once for Wales Concerns Management System - Service User Functionality
Reference number: AW010a - OJEU
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
NHS Wales organisations wish to procure a standardised system for use in designing, capturing and analysing feedback information from Service Users.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
889 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKL
II.2.4) Description of the procurement
NHS Wales Shared Services Partnership is responsible for the delivery of a Once for Wales Concerns Management System in relation to the capture and analysis of data in connection with the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011. This programme is also responsible for the delivery of a real-time feedback system to capture valuable information from patients, donors, visitors, relatives and members of the public who access NHS Wales services.
NHS Wales organisations wish to procure a standardised system for use in designing, capturing and analysing feedback information from Service Users.
There are several requirements placed onto NHS Wales health bodies in respect of capturing and utilising feedback in service review, quality review, service redesign and satisfaction surveys. There is currently no consistent approach across NHS Wales to the system used for this function and a range of different processes and systems are in place. The current process across the majority of organisations is relying on paper-based surveys.
Suppliers should be aware that the NHS in Wales is a devolved matter and is managed by Welsh Government. NHS Wales health bodies consist of eleven organisations, with some functions hosted within health bodies. There are seven geographical Health Boards, a Public Health body, a national ambulance service, a specialist cancer services body and a body focussed on health education and improvement.
The Welsh Risk Pool hosts a programme supported by Welsh Government to identify a system which can be modified to meet the specific needs for NHS Wales organisations in designing, capturing and analysing feedback from service users. The specification is divided into core system requirements and optional functionality.
II.2.5) Award criteria
Quality criterion: Technical
/ Weighting: 70
Cost criterion: Cost
/ Weighting: 30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2020/S 109-265775
Section V: Award of contract
Contract No: AW010a
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
01/10/2020
V.2.2) Information about tenders
Number of tenders received: 6
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 6
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Civica UK Limited
Vanguard House, Dewsbury Road
Leeds
LS115DD
UK
NUTS: UKE42
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 889 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(WA Ref:104519)
VI.4) Procedures for review
VI.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
UK
Telephone: +44 2079477501
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
NHS Wales Shared Services Partnership on behalf of Public Health Wales NHS Trust will allow a minimum 10 calendar day standstill period between notifying the award decision and awarding the contract.
Unsuccessful tenderers and applicants are entitled to receive reasons for the decision, including the characteristics and relative advantages of the winning bid and the reasons why the tenderer/applicant was unsuccessful.
Should additional information be required it should be requested of the addressee in section I.1.
Aggrieved parties who have been harmed or are at risk of harm by breach of the procurement rules have the right to take action in the High Court(England and Wales).
Any such action is subject to strict time limits in accordance with the Public Contracts(Amendments) Regulations 2015.
VI.5) Date of dispatch of this notice
05/10/2020